NoRmAlNaMe1 Posted May 18, 2017 Share Posted May 18, 2017 Apparently i found my old account and i want to change my mail but it has been locked since it was old and i didn't login alot, i don't have acces to my e-mail please help. Link to comment Share on other sites More sharing options...
0 PrVonTuckIII Posted May 18, 2017 Share Posted May 18, 2017 Contact Support. Link to comment Share on other sites More sharing options...
0 NoRmAlNaMe1 Posted May 18, 2017 Author Share Posted May 18, 2017 "PrVonTuckIII" but where do i get my answer in the e-mail or directly to the messages in the site? Link to comment Share on other sites More sharing options...
0 Tali Posted May 18, 2017 Share Posted May 18, 2017 (edited) 3 minutes ago, NoRmAlNaMe1 said: "PrVonTuckIII" but where do i get my answer in the e-mail or directly to the messages in the site? Go here https://digitalextremes.zendesk.com/hc/en-us its the support site. Then choose the category where your issue lies within and submit a ticket (request) describing the problem as best as you can. Edited May 18, 2017 by Aeon66 Link to comment Share on other sites More sharing options...
0 NoRmAlNaMe1 Posted May 18, 2017 Author Share Posted May 18, 2017 2 hours ago, Aeon66 said: Go here https://digitalextremes.zendesk.com/hc/en-us its the support site. Then choose the category where your issue lies within and submit a ticket describing the problem as best as you can. Thats the exact thing i did Link to comment Share on other sites More sharing options...
0 Aurea_Hiigara Posted May 18, 2017 Share Posted May 18, 2017 Then wait for them to reply. Link to comment Share on other sites More sharing options...
0 Tali Posted May 18, 2017 Share Posted May 18, 2017 Just now, NoRmAlNaMe1 said: Thats the exact thing i did Then you wait till they reply to your ticket, though be aware it takes time given the large backlog support has. Link to comment Share on other sites More sharing options...
0 NoRmAlNaMe1 Posted May 18, 2017 Author Share Posted May 18, 2017 2 hours ago, Aeon66 said: Then you wait till they reply to your ticket, though be aware it takes time given the large backlog support has. where do i exactly get the reply? i have something like chat where i can edit and add pictures, that's where i get teh reply? Link to comment Share on other sites More sharing options...
0 Tali Posted May 18, 2017 Share Posted May 18, 2017 Just now, NoRmAlNaMe1 said: where do i exactly get the reply? i have something like chat where i can edit and add pictures, that's where i get teh reply? At the ticket itself, there is a reply system so their answer pop up under yours. I think you get a mail notification when they reply to your ticket. Link to comment Share on other sites More sharing options...
0 Airwolfen Posted May 18, 2017 Share Posted May 18, 2017 11 minutes ago, Aeon66 said: -I think you get a mail notification when they reply to your ticket.- not that useful in this case xD Link to comment Share on other sites More sharing options...
0 Tali Posted May 18, 2017 Share Posted May 18, 2017 2 minutes ago, Airwolfen said: not that useful in this case xD Depends on if he has access to the mail itself and just wants to change it, though i cant remember if they notify you in other ways, when they reply. Link to comment Share on other sites More sharing options...
0 Prime Posted May 18, 2017 Share Posted May 18, 2017 37 minutes ago, Aeon66 said: Depends on if he has access to the mail itself and just wants to change it, though i cant remember if they notify you in other ways, when they reply. Had a comparable issue a while ago, @NoRmAlNaMe1 you will have to go to the Zendesk site every day until you get a response there. Link to comment Share on other sites More sharing options...
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NoRmAlNaMe1
Apparently i found my old account and i want to change my mail but it has been locked since it was old and i didn't login alot, i don't have acces to my e-mail please help.
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