Dojo Refund (Not Really 100%)

[s3kShUn08]

well since it seems the support team knows zilch on the actual dojo system, tiering, or cost of materials in general I thought I'd post this here. After 3 support tickets my issue still has not been resolved and aside from quoting a single game mechanic, I haven't received any actual help on this matter. For a $100 investment into a game I expect support to do just that.

Now onto the main topic.

The problem is simple WE WEREN'T REFUNDED THE 100% COST OF MATERIALS!
Not we built this in this tier upgraded and destroyed the room expecting more materials.
 
Ok so the original dojo tiering system was based on the clan halls correct?
Well we had built several rooms as the ghost tier, then we built 2 halls and realized costs scale up, so we built more rooms, and finally we built the grandest hall and a few rooms after that. So several 10s of thousands of materials were needed to make those rooms but we had just considered it to be the end so we didnt care, we wanted the grandest hall.
Then the update with the barracks came in and we were reset to ghost clan once again, and decided to build even more rooms, eventually we built a barracks upgrading to shadow tier. and built more rooms after that. Then 9.6 update came out and we thought "oh cool now all those 1000s of mats we spent can be replaced with the newer rooms!" becuase it said 100% refund. Well we deleted the rooms and it only gave us the cost of materials to build the rooms at the ghost tier.

 

Needless to say we were ₧sed. (hate auto censoring -__-)

 

We had essentially been cheated 1000s of materials and the only response i received was,
 

"When you destroy a room the total refunded materials will not exceed what was actually used to build a room in the first place, the clan gets 100% of the materials contributed returned to the clan vault, the clan size is not relevant as this is a materials refund based on totals contributed. We cannot add additional materials to your clan vault that your clan did not contribute in the first place."

 

Now I don't know how I could possibly make this any clearer other than to make a timeline of when and  which rooms were built in what tiers for exact costs and what the cost of materials we actually received was. Only a DEV would have access to that and at this point I ENCOURAGE a DEV to go look at the actual data and not mindlessly give me a quote of a game mechanic which I already understand and doesn't solve my issue.

[Fourdee]

So, just to clarify and make sense of this in 2 lines:

- You built the rooms at different clan tiers, using ghost, then shadow, then etc etc costs ?

- After the patch, you deleted the rooms from various tiers, and, all of them only provided the ghost tier costs as a refund?

 

If the above is true, yeah, i'd be pissed lol

Suppose its a good way to find out why you shouldn't put money into a game classed as "beta".

 

Send clear support tickets, get your point/facts across in a few lines, it might help the recipient to "understand".

 

If you live in the EU, and purchased platinum in the last 7 days, you can request a refund and DE are legally bound to do so.

http://europa.eu/youreurope/citizens/shopping/shopping-abroad/returning-unwanted-goods/index_en.htm

 

Your 7 days is probably past, but, something to keep in mind;)

[Pure]

So, just to clarify and make sense of this in 2 lines:

- You built the rooms at different clan tiers, using ghost, then shadow, then etc etc costs ?

- After the patch, you deleted the rooms from various tiers, and, all of them only provided the ghost tier costs as a refund?

 

If the above is true, yeah, i'd be &!$$ed lol

Suppose its a good way to find out why you shouldn't put money into a game classed as "beta".

 

Send clear support tickets, get your point/facts across in a few lines, it might help the recipient to "understand".

 

If you live in the EU, and purchased platinum in the last 7 days, you can request a refund and DE are legally bound to do so.

http://europa.eu/youreurope/citizens/shopping/shopping-abroad/returning-unwanted-goods/index_en.htm

 

Your 7 days is probably past, but, something to keep in mind;)

 

Umm why do people always bring the beta card.  "Ohh it's beta that's okay.".  It doesn't matter if its beta or live, it's still real life money.

 

This is probably why games are starting to have games in beta for years.  So they can do whatever and fans will pull the beta line.Ohh it's beta that's okay."

[s3kShUn08]

So, just to clarify and make sense of this in 2 lines:

- You built the rooms at different clan tiers, using ghost, then shadow, then etc etc costs ?

- After the patch, you deleted the rooms from various tiers, and, all of them only provided the ghost tier costs as a refund?

 

If the above is true, yeah, i'd be &!$$ed lol

Suppose its a good way to find out why you shouldn't put money into a game classed as "beta".

 

Send clear support tickets, get your point/facts across in a few lines, it might help the recipient to "understand".

 

If you live in the EU, and purchased platinum in the last 7 days, you can request a refund and DE are legally bound to do so.

http://europa.eu/youreurope/citizens/shopping/shopping-abroad/returning-unwanted-goods/index_en.htm

 

Your 7 days is probably past, but, something to keep in mind;)

Yup that sums it up. 

And no purchased in the States.

It's taken three tickets to try and get the support team to understand and so far all I get is the above quote, though granted my first wording of the first ticket was probably to ambiguous which led to a misinterpretation of what I was asking. SO far DEMatt and DEWill have both been under the assumption that I'm asking for more materials than we put in. When as previously stated I'm simply asking for the materials that we ACTUALLY spent.

 

 

 

Umm why do people always bring the beta card.  "Ohh it's beta that's okay.".  It doesn't matter if its beta or live, it's still real life money.

 

This is probably why games are starting to have games in beta for years.  So they can do whatever and fans will pull the beta line.Ohh it's beta that's okay."

I have already spent $100 USD on this game, for that much I expect service/support to be great, no matter what state the game is in. Repeating the same game mechanic to me as an "answer" is obviously not fixing my issue. And from my experience so far support team does not understand the actual mechanics of the game.

A good support agent in my mind would start by asking more questions to get a clearer picture of the problem rather than simply repeating how the dojo system works to me.

Edited August 31, 2013 by s3kShUn08

[LordAsmolicious]

We got all our mats back just fine. We had built before the tiering system. those rooms gave everything back just fine.. we still have 74 forma to burn on the dojo. out of the 90ish  i guess its because you messed with the tiering so much. all the way up to mountain then you went back to ghost.  Wich makes sense. You are a Ghost clan at that time. so ofcourse youd get the mats back of those costs. you screwed that system up by going to the highest tier then being kicked back.

[s3kShUn08]

We got all our mats back just fine. We had built before the tiering system. those rooms gave everything back just fine.. we still have 74 forma to burn on the dojo. out of the 90ish  i guess its because you messed with the tiering so much. all the way up to mountain then you went back to ghost.  Wich makes sense. You are a Ghost clan at that time. so ofcourse youd get the mats back of those costs. you screwed that system up by going to the highest tier then being kicked back.

Not really our fault as we were never notified that we would be downgraded from Moon back to Ghost after the Barracks rooms addition.

Tiering up is permanent so there's no way we could voluntarily tier down.

The problem lies on the system end which registered us as ghost post "barracks" addition despite being a moon tier prior to that update. SO while we are currently shadow status the materials used in those previous tiers should have been refunded to us as it was the actual cost to make those rooms.

Edited August 31, 2013 by s3kShUn08

[s3kShUn08]

WOW, I'm sorry but this support team is borderline useless. after my last ticket i received this:

 

"Our system does not refund the materials based on the current costs of a room but registers all contributions that were made in order to build a room. This means that all materials that were contributed to a room are being refunded if the room is destroyed. I am sorry if you feel that this number is wrong but I can ensure you, you have been refunded the correct amount of resources."

 

GOD forbid that I'm actually reporting a bug about your absolutely flawless system that has absolutely no faults in it and works a 100% of the time.

Edited September 7, 2013 by s3kShUn08

[Sean44]

Your problem is with support. Ranting here only gets to players at best. Directly PM a dev for attention, ask nicely and stop sounding so pissed/entitled.

You got back materials at Ghost-rate, instead of the Ghost-Moon mixed rates that most others received (as far as I recall reading from some threads). You're the exception, not the rule. It's a bug, not a conspiracy.

[s3kShUn08]

Your problem is with support. Ranting here only gets to players at best. Directly PM a dev for attention, ask nicely and stop sounding so &!$$ed/entitled.

You got back materials at Ghost-rate, instead of the Ghost-Moon mixed rates that most others received (as far as I recall reading from some threads). You're the exception, not the rule. It's a bug, not a conspiracy.

 

Congradulations on getting it. If you spend as much money as we have...YES we feel entitled because we PAID for that entitlement.

Of course I'm ₧sed it's taken 4 support guys to, actually they still haven't figured it out. In the meantime it seems that any other person that has played this game understands the problem at the very least.

And YES support is a problem, at least by posting it here others get to see exactly what kind of support they can expect.

I've had messages sent to DE that still have yet to be read, I'm looking at you DESteve

and besides isn't this what the support ticket system is for? to bring a problem directly to them for inquiry and for it to be summarily resolved?