Mastery rank glitches

[(XBOX)Cozybro03]

My mastery tank won’t go any higher than seven and I can’t fix it

[(XBOX)R3d P01nt]

On 2019-04-07 at 9:27 PM, (XB1)Cozybro03 said:

My mastery tank won’t go any higher than seven and I can’t fix it

There are a couple things I would suggest here:

1. Check your codex/profile and see if the MR XP adds up to what it should based on the frames, weapons, archwings, K-drives, companions, and starchart XP you have obtained.  If the numbers don't add up, take screenshots and send them to support.
2. Find a weapon that you have not ever leveled up.  This must be a completely new weapon that you've never used, not simply a re-build of a weapon you've previously leveled or a weapon you put a forma on.  Take screenshots of the weapon as brand new and shown as not mastered in your codex/profile.  Also take screenshots of your MR XP.
3. Go into a mission and level up the weapon a few times.  Take screenshots of the EOM showing that you've gained levels.
4. Go back into your codex/profile and take screenshots showing that weapon and whether it is being tracked in the codex/profile.  Also, take screenshots of your MR XP if it did not change as it should have.
5. If you do find a problem, send all these screenshots to support and explain in as much detail as you can what is happening and ask them to look into it.