Could not update account information Retrying (seconds) 1 hour on index + JOHN PRODMAN autograph

[tioaegis]

First of all, this is the first time this has happened to me. .
This message only appears when there is no internet connection to the game. And when this happens I wait for the connection to come back, returning the connection i always get my rewards.
However it is not my case at the moment.
Because I have a connection, and this message appeared to me.
I'm 99% sure that if I click on Abort Update
I will lose everything.
As proof I'm streaming on twitch. and I’ll make a clip of the full round and post it here in case of an error and don’t get my rewards.
I repeat I have conection. So much so that my connection to the twitch didn't drop a second and I have people watching me right now.
CLIP :

https://www.twitch.tv/videos/744251216
01:19:30 (on my clip i aborted the update ) but u can see i have the autograph . 
Iten miss : John Prodman Autograph number 871
PLAYERS WITH ME :
-VV-Shawn (Nova )
SNGLTEARS(Rhino)

Hour it happend (21:30 PM  (BRT))
Thursday 17/09/2020