I was sent to the forums by support regarding a ticket from the issue this morning.
Here was my ticket:
"The servers went down at 0630 on Tuesday morning April 15th and we lost all progress, keys, and mods from the 55 mimnute survival run on Phalan, Eris. The three things I know we lost were Tower 3 Capture, Tower 2 Capture, and Tower 3 Defense keys and 112 mods. Players involved were me, *****, and *****."
Their response was an apology and "For questions about restoring lost items or compensation for lost time on boosters, please visit our forums."
Where am I supposed to look exactly? I understand they are dealing with a major issue right now but they've been good about compensating server failures in the past and this feels like they sent me here to get a pat on the back and consoling words from other victims of the attack..... but this is the internet. I expect you guys to really lay into me. <3 :D
Question
ZombieX13
I was sent to the forums by support regarding a ticket from the issue this morning.
Here was my ticket:
"The servers went down at 0630 on Tuesday morning April 15th and we lost all progress, keys, and mods from the 55 mimnute survival run on Phalan, Eris. The three things I know we lost were Tower 3 Capture, Tower 2 Capture, and Tower 3 Defense keys and 112 mods. Players involved were me, *****, and *****."
Their response was an apology and "For questions about restoring lost items or compensation for lost time on boosters, please visit our forums."
Where am I supposed to look exactly? I understand they are dealing with a major issue right now but they've been good about compensating server failures in the past and this feels like they sent me here to get a pat on the back and consoling words from other victims of the attack..... but this is the internet. I expect you guys to really lay into me. <3 :D
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