My Weapons Got Deleted Automatically.help!

[Swoad]

On a normal day just like any other i logged on to Warframe to play (This was after Update 15,don't know specifically which day because i forgot.)and i went to my arsenal to get ready for a mission and guess what happened..yes two of my weapons are gone,out of the blue.Guess which ones..its my Latron Wraith and Catalysted Dual Zoren,you might think i deleted them by mistake but why would I,I would be extra careful with them and that's not all,when I went to my "Equipment>>Inventory>>Weapons"I had two empty weapon slots now tell me is that a coincidence?? I don't know and I don't think so,you might also think that I'm lying and I never had it but I did.I have proof because i took pictures of leveling it up and you can even check my in-game profile to see if i did the event (IGN-Swoad)..so please help DE i promise i had it and i did not delete it..please help me out.

The reason I took this much time to post it because truthfully I did not know how to.

Edited November 6, 2014 by Swoad

[Anatolius]

contact support and they should be able to reclaim your missing items

support.warframe.com

 

(as we on the forums can do nothing more for you)

Edited November 6, 2014 by Anatolius

[Swoad]

On a normal day just like any other i logged on to Warframe to play (This was after Update 15,don't know specifically which day because i forgot.)and i went to my arsenal to get ready for a mission and guess what happened..yes two of my weapons are gone,out of the blue.Guess which ones..its my Latron Wraith and Catalysted Dual Zoren,you might think i deleted them by mistake but why would I,I would be extra careful with them and that's not all,when I went to my "Equipment>>Inventory>>Weapons"I had two empty weapon slots now tell is that a coincidence?? I don't know and I don't think so,you might also think that I'm lying and I never had it but I did.I have proof because i took pictures of leveling it up and you can even check my in-game profile to see if i did the event (IGN-Swoad)..so please help DE i promise i had it and i did not delete it..please help me out.

The reason I took this much time to post it because truthfully I did not know how to.

I could have showed you my pictures of leveling it up but sadly I don't know how to do or post it either.

[Swoad]

contact support and they should be able to reclaim your missing items

support.warframe.com

 

(as we on the forums can do nothing more for you)

how do I do that? what should I type? what do I say?(sorry for acting like an annoying noob or something)

[Anatolius]

how do I do that? what should I type? what do I say?(sorry for acting like an annoying noob or something)

you copy paste

 

support.warframe.com

 

into your url and it will direct you the support page

you can fill out a request there

from my experience, depending on the request, it should take 24 hours to 7 business days to respond

as for your request

just follow the instructions and describe the situation to the best of your ability

Edited November 6, 2014 by Anatolius

[Vykhram]

you copy paste

 

support.warframe.com

 

into your url and it will direct you the support page

you can fill out a request there

from my experience, depending on the request, it should take 24 hours to 7 business days to respond

as for your request

just follow the instructions and describe the situation to the best of your ability

 

Or send the request when they're working, i have a pending request for two Rare Grineer Container that i found and when i return to the ship, the progress was lost with everything in the mission, XP included. i'll send the ticket in 8-9 hours more, so i can confirm the statement "They'll answer me while they're working".

[Swoad]

I did the support thing because of you guys so,thank you but my question now is will they help?

Here is the link to it:
https://digitalextremes.zendesk.com/hc/en-us/requests/248167

[Vykhram]

I did the support thing because of you guys so,thank you but my question now is will they help?

Here is the link to it:

https://digitalextremes.zendesk.com/hc/en-us/requests/248167

 

Yes they help, but right now they can't do anything because its not "working time", so they have to check every ticket sent during the night. It will take a while...

 

Edit: we can't see the request, only you and the DE guy who's helping you.

Edited November 6, 2014 by Vykhram

[Swoad]

Thanks alot Anatolius and Vykhram for helping me out..i got my reply from them and they said i deleted them on Oct 23rf in one single transaction but it wasnt me who did it so basically its solved and im done for.Thanks for replying guys :).