--Velvet-- Posted January 23, 2016 Share Posted January 23, 2016 so i just bought 1000 platinum from the store(website) and used MOL points. so far i didnt received anything. before when i used to purchase plats, usually i get it instantly. Link to comment Share on other sites More sharing options...
0 lightdragon64 Posted January 23, 2016 Share Posted January 23, 2016 (edited) i would say give it a few minutes (sometimes it is just processing the payment) if it does not show up within the next 30ish minutes... then i would contact support about it. https://digitalextremes.zendesk.com/hc/en-us i would also suggest relogging and the full nine yards. that usually helps Edited January 23, 2016 by lightdragon64 Link to comment Share on other sites More sharing options...
0 --Velvet-- Posted January 23, 2016 Author Share Posted January 23, 2016 the transaction was like an hour ago, and i also tried relogging alot of times, still nothing... and what is the "full nine yards" sorry i dont know what it means Link to comment Share on other sites More sharing options...
0 lightdragon64 Posted January 23, 2016 Share Posted January 23, 2016 (edited) the transaction was like an hour ago, and i also tried relogging alot of times, still nothing... and what is the "full nine yards" sorry i dont know what it means it's just an expression ... as i said, go ahead and send this along to support (they might not get back to you during the weekend) they will be able to help you, not much anybody can do here on the forums. Edited January 23, 2016 by lightdragon64 Link to comment Share on other sites More sharing options...
0 Arrectius Posted January 23, 2016 Share Posted January 23, 2016 Sent a support ticket with a SS of the transaction, thats all i can suggest. Link to comment Share on other sites More sharing options...
0 --Velvet-- Posted January 23, 2016 Author Share Posted January 23, 2016 oh i just did, thank you guys for replying Link to comment Share on other sites More sharing options...
0 FallingHeaven Posted January 23, 2016 Share Posted January 23, 2016 An hour seem awfully long. My purchase never took more than 5 mins starting from when the transaction is finished. Link to comment Share on other sites More sharing options...
0 --Velvet-- Posted January 23, 2016 Author Share Posted January 23, 2016 ya it is weird... usually i get the plat after a minute or two... first time this happened to me and the only thing i get so far is the automated mail, tho i did send all of the things that it required hoping for this to get solved soon Link to comment Share on other sites More sharing options...
0 Qophi Posted January 24, 2016 Share Posted January 24, 2016 The same thing happened to me I did not get my 1000 play from MOL Points too!!! I'm dying!!! Link to comment Share on other sites More sharing options...
0 MichelPostma Posted January 24, 2016 Share Posted January 24, 2016 Send in a support ticket. We ,at the forums, cannot help you with this Link to comment Share on other sites More sharing options...
0 --Velvet-- Posted January 24, 2016 Author Share Posted January 24, 2016 Send in a support ticket. We ,at the forums, cannot help you with this already did since yesterday... still havent got any answer but im still waiting The same thing happened to me I did not get my 1000 play from MOL Points too!!! I'm dying!!! hmm :( well lets hope we get it soon my weekend is ending didnt got to enjoy it that much lol but lets wait, im sure we'll get our plat soon :D Link to comment Share on other sites More sharing options...
0 Haruuuki Posted January 25, 2016 Share Posted January 25, 2016 Did you by any chance just changed from the standalone version to steam version? Because I'm also experiencing this problem. I used to buy plats using Mol on the standalone one and i just changed to Steam version recently, and bought the 1000 plats via Mol. Has not arrived to my account. It has been 1hour. Link to comment Share on other sites More sharing options...
0 --Velvet-- Posted January 25, 2016 Author Share Posted January 25, 2016 Did you by any chance just changed from the standalone version to steam version? Because I'm also experiencing this problem. I used to buy plats using Mol on the standalone one and i just changed to Steam version recently, and bought the 1000 plats via Mol. Has not arrived to my account. It has been 1hour. no, i always play on steam since i have the game installed there. the thing is, i bought the 1000 plats on their website via MOL points (which i use everytime i purchase plats). then afterwards, i didnt receive my 1000 plats and my balance has been charged by $12.50 (75% off). until now i havent received the platinum since saturday. Link to comment Share on other sites More sharing options...
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--Velvet--
so i just bought 1000 platinum from the store(website) and used MOL points. so far i didnt received anything. before when i used to purchase plats, usually i get it instantly.
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