Support Response Time

[Rekon]

So, I made a ticket about 4-5 days ago about a lost blueprint, but I still got no answer, so I was wondering in how much time you got your tickets answered, because it seems that it takes more than it should.

 

Edit: Also I am sorry if this is the wrong section to post this.

Edited August 9, 2013 by Rekon

[NanoDecerto]

A couple weeks ago they were about 11 days behind. To be fair, it's a small team working on a TON of support because of all the delciously new and glitchy content they put out. However, they say they are expanding their support team.

[Dtexas]

Honestly, just wait. They WILL get to you. it can take from between a few days to a few weeks. More the later right now since they are a little overwhelmed with tickets last I checked.

[Rekon]

A couple weeks ago they were about 11 days behind. To be fair, it's a small team working on a TON of support because of all the delciously new and glitchy content they put out. However, they say they are expanding their support team.

Hmm, if that's the reason, when I'm really hoping that they will expand their support team.

[AvatreDaemonSadi]

3) Slow Support

We are actively hiring and training more CSR’s for Warframe.  One result of our growing playerbase is an overwhelmed support desk but we are working as quickly as we can to get through all requests. Here is a relevant post to those considering making support tickets:

https://forums.warfr...-common-issues/

Thanks for everyone’s patience while we grow and improve our department.

 

 

From https://forums.warframe.com/index.php?/topic/91501-august-6th-communtiy-hot-topics/

[alchemistjkt]

just out of curiosity op, what BP did you lose?

[Rekon]

Frost Prime Blueprint, now I can't build him....