(PSN)Ara-Noi-charie

I sent a message to the support team and all they did was say I didn't gift her anything and then instead suddenly credited the frame to my account instead of hers. I was streaming during the event and regret not taking screenshots now- was doing it out of goodness not for clout. I typed in her username and everything made sure and even got the notification after saying that the gift was sent.

Anyone else have the issue trying to gift something to a friend and it didn't go through right away?