and odd instance of neg plat balance.

[Jabberwookie87]

Hello friends,

     I some how have acquired a negative account balance. Thing is. I never purchased plat except via steam from warframe and the amount was neg almost 800. (so no gold farmers) which is impossible as I never have sold items for that amount and all my plat I have had was legit and only traded for in game Items that had a dollar amount unrefunded. plus I had a flag for a removed Item. I am unsure what this item is. and no email or anything as to why this happened. They just take it and that is that?? I can't even log in except for the once!

This sucks! 😞

Edited November 11, 2018 by Jabberwookie87
mis-spelling

[(PSN)Kamranos]

You could have received platinum from someone who used a chargeback on the plat purchase.

[Jabberwookie87]

The thing is. I dont believe I have ever traded for more that 5 to 20 plat a few times over the course of a few years. I have never had anything worth that much xD thats like selling a bunch of vaulted stuff... all the vaulted stuff I have ever had I kept myself. they also removed an item :/ and I also having logged in since august, except for briefly once in September.

[Jabberwookie87]

I did buy an ember prime set for worth that back in august. but then why the neg balance? so I lose my ember prime and MY plat I fairly bought from DE for the ember prime?

Edited November 11, 2018 by Jabberwookie87
mis-spelling

[(PSN)Kamranos]

Contact support 

[MajesticPinecone]

send in a support ticket nothing anyone on the forums can do to help you 

https://digitalextremes.zendesk.com/hc/en-us

[Jabberwookie87]

Thank you. I did, this sucks tho:( was looking forward to playing as I won't be able to until next weekend until the soonest. I don't get why they can't send something to you as to why It happened, especially if there is cases where they do by accident 😞 they just do it and good luck figuring out how, what and why?