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Ban till 2035 !?!?!?!?!?!




I have already sent the ticket on the game support platform to get my account back, yesterday I was logged into my account in chat-only mode to moderate and help the clan, at night after work I played a couple of missions for a short time to gain reputation from simaris and arbiter of hexis in solo mode ... so ... ... ... ...
Today when trying to enter my account I get the notice that my account was banned to 2035 ... really?!?!? ... I think that's a bug or something weird that they left un-fixed.

I write this post, very annoying to ask for help on this topic, fellas from the community: where or how do I see the list of exact reasons why someone can be banned and the ban time? Is there that information?

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