Nubsawce Posted February 26, 2013 Share Posted February 26, 2013 I just thought you guys would appreciate seeing this, but I would like to give you the thumbs up on how you seem to handle support. Many games, when I sent in support tickets for things I as a consumer felt I deserved (names shall remain unnamed, worry not), I would get shut down with little or no reason beyond a copypasta response that sometimes didn't even really fit the request. However, with Warframe support, I got a response rather quickly from someone who clearly read my entire claim and responded to it fully, including a reason why the team had not done what I had hoped they would. He also convinced me his course of action was incredibly reasonable and probably better. Thank you for taking the time to make sure you understand my problem as the specific problem it was, helping me with it, and considering the other aspects you decided against altering. (DESteve, I believe it was you who assisted my ticket) Link to comment Share on other sites More sharing options...
Hakehalu Posted February 26, 2013 Share Posted February 26, 2013 I love the way they do it too, now I reported some other bugs and I'm satisfied, they are doing a good work. Regards :3 Link to comment Share on other sites More sharing options...
Nod_Off Posted February 26, 2013 Share Posted February 26, 2013 +1 for support as well, my issue was handled fairly, intelligently, and quickly! Link to comment Share on other sites More sharing options...
Voracious Posted February 26, 2013 Share Posted February 26, 2013 DE has just done an amazing job on keeping in touch with the players. Will definitely consider an upgade to my founders package to show support! Link to comment Share on other sites More sharing options...
Nevrmoor Posted February 26, 2013 Share Posted February 26, 2013 I can second that. Sometimes it takes a little while but eventually they get things sorted out the proper way. It feels so much better if youre communicating with a real thinking human instead of a drooling helpdesk zombie. Now im sad because i have nothing left to contact the helpdesk with :/ Link to comment Share on other sites More sharing options...
[DE]Rebecca Posted February 26, 2013 Share Posted February 26, 2013 Aw you guys and gals. We do our best :D! We're new to this - this is our first time having in-house Support so we're building it as we go! Boldly going where... well, you know the rest! Link to comment Share on other sites More sharing options...
Zyfe3rX Posted February 26, 2013 Share Posted February 26, 2013 Well as of now, we all love you guys (including me) and your support is amazing.... Since i moved from Gamersfirst... all i wana say is NEVER HIRE PEOPLE LIKE THE STAFF IN G1.....please for warframe's sake, dont be like g1 ! Link to comment Share on other sites More sharing options...
frost19 Posted February 26, 2013 Share Posted February 26, 2013 Aw you guys and gals. We do our best :D! We're new to this - this is our first time having in-house Support so we're building it as we go! Boldly going where... well, you know the rest! Well, you deserve it. the DEvs really deserve it. Hope you won't be overwhelmed in the future Link to comment Share on other sites More sharing options...
kiwicanfly Posted February 26, 2013 Share Posted February 26, 2013 when you see the support/ dev actually caring about the community , you know that the game will be awsome :p Link to comment Share on other sites More sharing options...
Maxunit Posted March 5, 2013 Share Posted March 5, 2013 Aw you guys and gals. We do our best :D! We're new to this - this is our first time having in-house Support so we're building it as we go! Boldly going where... well, you know the rest! Keep it like that :) I had a lot of bad experience with Customer Support from larger companies, mostly the Support did the usual Copy&Paste job with this expression, after I said, that the problem is not solved: Not really satisfying, when you are talking to a big company's support... Link to comment Share on other sites More sharing options...
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