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PSA: Xbox Series S Launcher Issues on Jade Shadows Release [RESOLVED]


[DE]Megan
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8 hours ago, [DE]Megan said:

Tenno!

The team is actively investigating the reported launcher crashes on Xbox Series S consoles with the Jade Shadows release.

IGNORE Steps to try while we investigate:

  • Hard Reboot
    • hold down the power button until the console turns off - turn it back on and reboot Warframe from your 'My games and apps' App
  • Delete Saved Data from your console (does not affect your account)
    • Manage game and add-ons > Saved data > Delete all

We will update this thread with more information when we have it - thank you!

 

11:50am ET:

We are prepping a Hotfix to resolve this issue - hang tight!

2:45pm ET:

This is our most urgent and crucial issue to fix. We're building and testing as we speak!

5:18pm ET:

We're in the final stages of resolving this issue. We recognize this is not an ideal situation, and we greatly appreciate your patience as we worked through the issue. 

7:45pm ET:

The launcher crash for Xbox Series S has been resolved! Please reboot your consoles to grab the update!

We recognize and understand that this downtime on Jade Shadows' launch day was frustrating, and we deeply apologize for that. Our team was able to determine that the issue required a code resolution, which we then had to implement, build, test, and then escalate into an emergency Cert build for release approval. 

Thank you for sticking this out with us and for your patience while the team diagnosed the issue. We hope you enjoy Jade Shadows and look forward to seeing you in game <3  
 

THANK YOU MEGAN WE LOVE YOU

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Только что, (XBOX)XtlX8415 сказал:

at the very least they should extend the events for everyone not just us. 

No? Who cares about Xbox peasants, we must be thankful for this hot fix and that's all

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6 minutes ago, [DE]Megan said:

7:45pm ET:

The launcher crash for Xbox Series S has been resolved! Please reboot your console to grab the update!

We recognize and understand that this downtime on Jade Shadows' launch day was frustrating, and we deeply apologize for that. Our team was able to determine that the issue required a code resolution, which we then had to implement, build, test, and then escalate into an emergency Cert build for release approval. 

Thank you for sticking this out with us and for your patience while the team diagnosed the issue. We hope you enjoy Jade Shadows and look forward to seeing you in game <3  
 

LETSSSS GOOOOOOO

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7 minutes ago, [DE]Megan said:

7:45pm ET:

The launcher crash for Xbox Series S has been resolved! Please reboot your console to grab the update!

We recognize and understand that this downtime on Jade Shadows' launch day was frustrating, and we deeply apologize for that. Our team was able to determine that the issue required a code resolution, which we then had to implement, build, test, and then escalate into an emergency Cert build for release approval. 

Thank you for sticking this out with us and for your patience while the team diagnosed the issue. We hope you enjoy Jade Shadows and look forward to seeing you in game <3  
 

Considering the issue and the length of time to fix said issue the excitement has long since been lost. Can’t say I even care to play and support the game, all things considered. 

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