Imaru Posted April 21, 2015 Share Posted April 21, 2015 I got myself a brand new Razer Naga Hex (Wraith Red edition because I am 3edgy5you) mouse because I felt like spoiling myself. Got it home, unpacked it and plugged it into my PC (I have Synapse installed) aaannnndddddd... No go. Thing doesn't even light up.When I plug it in, it makes the USB device plugged in sound but comes up with an error message of "USB device not recognized." According to the packing materials all I need to do to get it working is plug it into a computer with Synapse 2.0 installed (which I did) but it doesn't work. So far I've restarted my PC countless times, uninstalled and reinstalled Synapse and the mouse drivers a number of times, and of course unplugged and replugged the mouse (it's a wired model). I haven't plugged it into any other PC's because I have none with Synapse installed. The weirdest thing to me is that it doesn't even show up in Synapse when I launch it. It only shows my headset (Kraken 7.1 Chroma) but not the Naga Hex. Anyone have any ideas as to what I'm doing wrong? Link to comment Share on other sites More sharing options...
Sixty5 Posted April 21, 2015 Share Posted April 21, 2015 Try a different USB port if you haven't already. Some mice are picky about what they are plugged into, be it USB 2 or 3. Also have a look under control panel>System>Device Manager to see if anything shows up there, it might be being recognized incorrectly. Apart from that it looks like yo have done just about everything I could think of, and it could just be an issue with the mouse itself, in which case your best bet is to take it back to the shop, and tell them they sold you a faulty mouse Link to comment Share on other sites More sharing options...
Magicfingers Posted April 21, 2015 Share Posted April 21, 2015 Anyone have any ideas as to what I'm doing wrong? what you're doing wrong is buying Razer products. i've had nothing but trouble with their junk Link to comment Share on other sites More sharing options...
Imaru Posted April 21, 2015 Author Share Posted April 21, 2015 Try a different USB port if you haven't already. Some mice are picky about what they are plugged into, be it USB 2 or 3. Also have a look under control panel>System>Device Manager to see if anything shows up there, it might be being recognized incorrectly. Apart from that it looks like yo have done just about everything I could think of, and it could just be an issue with the mouse itself, in which case your best bet is to take it back to the shop, and tell them they sold you a faulty mouse I forgot to mention that I have tried all four ports on my PC, as well as an additional four from a USB splitter. If I can't get it to work by wednesday I'll be bringing it back to Best Buy to exchange it with something that works. what you're doing wrong is buying Razer products. i've had nothing but trouble with their junk To each their own, I have been very happy with the headsets I've had from them (the Kraken and Cacharias some time ago). It's just this mouse that's giving me issues. Link to comment Share on other sites More sharing options...
Sixty5 Posted April 21, 2015 Share Posted April 21, 2015 I forgot to mention that I have tried all four ports on my PC, as well as an additional four from a USB splitter. If I can't get it to work by wednesday I'll be bringing it back to Best Buy to exchange it with something that works. To each their own, I have been very happy with the headsets I've had from them (the Kraken and Cacharias some time ago). It's just this mouse that's giving me issues. Only Razer thing I own is my headset (Tiamat 7.1's) and they have been good, but as far as mice go, Logitech is superior in my opinion. Link to comment Share on other sites More sharing options...
Imaru Posted April 21, 2015 Author Share Posted April 21, 2015 Only Razer thing I own is my headset (Tiamat 7.1's) and they have been good, but as far as mice go, Logitech is superior in my opinion. Problem for me is that I really like the way the Naga Hex feels in my hand, honestly far more than the Logitec M510 I have. Also the extra buttons are always nice. Link to comment Share on other sites More sharing options...
(PSN)Pharen Posted April 21, 2015 Share Posted April 21, 2015 I got myself a brand new Razer Naga Hex (Wraith Red edition because I am 3edgy5you) mouse because I felt like spoiling myself. Got it home, unpacked it and plugged it into my PC (I have Synapse installed) aaannnndddddd... No go. Thing doesn't even light up.When I plug it in, it makes the USB device plugged in sound but comes up with an error message of "USB device not recognized." According to the packing materials all I need to do to get it working is plug it into a computer with Synapse 2.0 installed (which I did) but it doesn't work. So far I've restarted my PC countless times, uninstalled and reinstalled Synapse and the mouse drivers a number of times, and of course unplugged and replugged the mouse (it's a wired model). I haven't plugged it into any other PC's because I have none with Synapse installed. The weirdest thing to me is that it doesn't even show up in Synapse when I launch it. It only shows my headset (Kraken 7.1 Chroma) but not the Naga Hex. Anyone have any ideas as to what I'm doing wrong? Buying a razer product huehuehuehuehue Link to comment Share on other sites More sharing options...
Imaru Posted April 21, 2015 Author Share Posted April 21, 2015 Buying a razer product huehuehuehuehueThat really doesn't help me. I have the Razer products, now I want to get them working. Link to comment Share on other sites More sharing options...
Imaru Posted April 22, 2015 Author Share Posted April 22, 2015 So after a fair amount of deliberation I have decided to bring it back to Best Buy to either get one that works or get a refund for it. Anyone have a recommendation of another mouse with a similar shape if I decide not to get another Naga Hex? Link to comment Share on other sites More sharing options...
(PSN)Pharen Posted April 22, 2015 Share Posted April 22, 2015 That really doesn't help me. I have the Razer products, now I want to get them working. Yeah, sorry, I kind of have a S#&$ list. IE a list of brands I hate with a passion and Razer just happens to be on it. Link to comment Share on other sites More sharing options...
n00b_m0m0 Posted April 22, 2015 Share Posted April 22, 2015 best gaming mouse Link to comment Share on other sites More sharing options...
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