Can you cancel support ticket?

[ThorienKELL]

And while we're at it, can you supplement your original ticket with extra info, screenshot, situation update etc ...?

I had an issue when, after I've extracted arcane set, game would CTD whenever I wanted to select a new item for arcane placement. This was known bug that many people had.

However last hotfix seemed to remedy this completely. Curiously patch notes never mentioned arcane menu issues, was it really deliberately or accidentally fixed, we may never know ^^ And it's not important atm.

So question remains, can I cancel, or supplement my ticket telling support guys that my issue has been resolved? 

 

 

 

[(PSN)jFresh215]

I don't think so but you can put a follow up on your ticket saying to disregard and they will do just that when they get around to your ticket. 

[CrazyCatLad]

Thought you were able to mark it as solved or closed?

[(PSN)jFresh215]

4 minutes ago, Lanieu said:

Thought you were able to mark it as solved or closed?

Not that I can tell. This is what the entire page looks like, minus the actual content of the ticket.

[Auramaru]

You cannot. I asked a similar question a long while back.

Educated/Experienced answer: No, sorry.

[PurpleBomber]

They do appreciate it if you update your ticket with a notice to close, so I'd recommend doing just that.

[CrazyCatLad]

1 hour ago, (PS4)jFresh215 said:

Not that I can tell. This is what the entire page looks like, minus the actual content of the ticket.

Oh well I think once they reply you can mark it as Solved. That's what I've done in the past.

[ThorienKELL]

7 hours ago, PurpleBomber said:

They do appreciate it if you update your ticket with a notice to close, so I'd recommend doing just that.

I did this. I've sent follow up explaining that hotfix resolved the issue. Hopefully that will ease the strain on our busy support ppl.