Guy100 Posted April 12, 2016 Share Posted April 12, 2016 8 days with no any respond.............. Should I re send? Request #557766 Link to comment Share on other sites More sharing options...
1 Lysserd Posted April 12, 2016 Share Posted April 12, 2016 No. They don't have nearly enough staff in their support team. It's not uncommon for it to take 2+ weeks for a response from them. As long as the ticket isn't marked as closed, they'll get to it eventually. Link to comment Share on other sites More sharing options...
0 Deshiel Posted April 12, 2016 Share Posted April 12, 2016 Expect a reply in the period of 30 days. They have a lot of tickets to deal with every day. Link to comment Share on other sites More sharing options...
0 (PSN)theelix Posted April 12, 2016 Share Posted April 12, 2016 2,029,061Total Members Now, by Zipfs law, imagine 20% of them have active support tickets and that the support team is around 10-20 people. Do not spam the support team. Link to comment Share on other sites More sharing options...
0 carnaga Posted April 12, 2016 Share Posted April 12, 2016 (edited) 29 minutes ago, (PS4)theelix said: 2,029,061Total Members Now, by Zipfs law, imagine 20% of them have active support tickets and that the support team is around 10-20 people. Do not spam the support team. We have over 22 million registered users in warframe. So imagine 5% of them having active support tickets. Here is the truth behind numbers: Spoiler http://i.imgur.com/UI8s1GO.jpg Edited April 12, 2016 by carnaga Link to comment Share on other sites More sharing options...
0 h41pa Posted April 12, 2016 Share Posted April 12, 2016 you gonna get an answer in 3weeks for sure:) Link to comment Share on other sites More sharing options...
0 (PSN)theelix Posted April 12, 2016 Share Posted April 12, 2016 (edited) 2 hours ago, carnaga said: We have over 22 million registered users in warframe. So imagine 5% of them having active support tickets. Here is the truth behind numbers: Reveal hidden contents http://i.imgur.com/UI8s1GO.jpg It doesn't matter if they play the game if they're not registered to the forums to file a support ticket, so I went to the forum's registered numbers, not the game's total. Edited April 12, 2016 by (PS4)theelix Link to comment Share on other sites More sharing options...
0 carnaga Posted April 12, 2016 Share Posted April 12, 2016 (edited) 1 hour ago, (PS4)theelix said: It doesn't matter if they play the game if they're not registered to the forums to file a support ticket, so I went to the forum's registered numbers, not the game's total. You can access Digital Extremes Zendesk support without an intervention of Forum Account. Warframe.com and Zendesk are linked together. Edit: whats cool about zendesk is that if you have linked a gravatar account to your email, you can have your own profile picture :) Edited April 12, 2016 by carnaga Link to comment Share on other sites More sharing options...
Question
Guy100
8 days with no any respond..............
Should I re send?
Request #557766
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