GinKenshin Posted May 1, 2016 Share Posted May 1, 2016 (edited) Hoi Tenno, So my dad has a Sony Xperia Z5 premium (he likes sony. I don't know why >.>) and he forgot the phone plugged in to the charger while he went to bed. and when he woke up, the phone wouldn't start, there was a blue light on the top left corner of the phone and now that is gone too. I understand that this is a problem with almost all of Sony's phones. Anyone have any info on how to fix this? I've seen some videos doing something to the phone like removing the back or heating it up or stuff. I don't really wanna do that because it might break. Any info or tips are welcome. Thank You Edited May 1, 2016 by Kenshin98 Link to comment Share on other sites More sharing options...
LordOfScrugging Posted May 1, 2016 Share Posted May 1, 2016 (edited) i have a z3. try holding the power button and the raise volume button to force reset the phone (unless they changed this on the z5) Edited May 1, 2016 by LordOfScrugging Link to comment Share on other sites More sharing options...
GinKenshin Posted May 1, 2016 Author Share Posted May 1, 2016 2 hours ago, LordOfScrugging said: i have a z3. try holding the power button and the raise volume button to force reset the phone (unless they changed this on the z5) tried that and it didn't work :/ Link to comment Share on other sites More sharing options...
LordOfScrugging Posted May 1, 2016 Share Posted May 1, 2016 (edited) did you hold it til the phone vibrated 3 times? Edited May 1, 2016 by LordOfScrugging Link to comment Share on other sites More sharing options...
GinKenshin Posted May 1, 2016 Author Share Posted May 1, 2016 2 minutes ago, LordOfScrugging said: did you hold it til the phone vibrated 3 times? it didn't even vibrate once >.> Link to comment Share on other sites More sharing options...
LordOfScrugging Posted May 1, 2016 Share Posted May 1, 2016 Just now, Kenshin98 said: it didn't even vibrate once >.> hmmm that's how you hard reset the z3. where the sim card goes, there should be a reset button aswell. try that? Link to comment Share on other sites More sharing options...
Sixty5 Posted May 1, 2016 Share Posted May 1, 2016 Blue light is usually for system stuff or for Facebook. Try plugging the phone back into the charger on a couple of different power points. If the charge light comes on you have a software issue which can be resolved by resetting the phone. If no light comes on your power circuit is rekt and you'll need to replace the phone. Best bet is to take it back to wherever you got it from and get a replacement under warranty. If they ask, just say it randomly stopped working. Opening the phone or trying the heat method usually voids the warranty, so avoid those. I've got the original Xperia Z, have had no issues with it. Best phone I've ever had. Link to comment Share on other sites More sharing options...
LordOfScrugging Posted May 1, 2016 Share Posted May 1, 2016 5 minutes ago, Sixty5 said: Blue light is usually for system stuff or for Facebook. Try plugging the phone back into the charger on a couple of different power points. If the charge light comes on you have a software issue which can be resolved by resetting the phone. If no light comes on your power circuit is rekt and you'll need to replace the phone. Best bet is to take it back to wherever you got it from and get a replacement under warranty. If they ask, just say it randomly stopped working. Opening the phone or trying the heat method usually voids the warranty, so avoid those. I've got the original Xperia Z, have had no issues with it. Best phone I've ever had. the back of my z3 is shattered and i haven't done anything to do that to it T_T i keep it in a case and everything T_T Link to comment Share on other sites More sharing options...
GinKenshin Posted May 1, 2016 Author Share Posted May 1, 2016 13 minutes ago, LordOfScrugging said: hmmm that's how you hard reset the z3. where the sim card goes, there should be a reset button aswell. try that? there's no button in that area. thanks for the help though 5 minutes ago, Sixty5 said: Blue light is usually for system stuff or for Facebook. Try plugging the phone back into the charger on a couple of different power points. If the charge light comes on you have a software issue which can be resolved by resetting the phone. If no light comes on your power circuit is rekt and you'll need to replace the phone. Best bet is to take it back to wherever you got it from and get a replacement under warranty. If they ask, just say it randomly stopped working. Opening the phone or trying the heat method usually voids the warranty, so avoid those. I've got the original Xperia Z, have had no issues with it. Best phone I've ever had. I've tried charging it on different points, but no charge light was seen. I guess it's the power circuit then. I'll try to take it back tomorrow. good thing we didn't try opening the phone though. thank you very much for the help my older brother was going for the new Xperia X coming this summer(?) but my dad just told him to get n iphone or something other than Sony XD but glad to see some people having no problems. I've read a lot had the same issues with all of the Z modules Link to comment Share on other sites More sharing options...
Sixty5 Posted May 1, 2016 Share Posted May 1, 2016 4 minutes ago, LordOfScrugging said: the back of my z3 is shattered and i haven't done anything to do that to it T_T i keep it in a case and everything T_T I brought my phone in august 2013 and haven't had a single issue with it. The only damage is a small scratch on the screen due to me dropping a mechanical pencil onto it by accident. 1 minute ago, Kenshin98 said: there's no button in that area. thanks for the help though I've tried charging it on different points, but no charge light was seen. I guess it's the power circuit then. I'll try to take it back tomorrow. good thing we didn't try opening the phone though. thank you very much for the help my older brother was going for the new Xperia X coming this summer(?) but my dad just told him to get n iphone or something other than Sony XD but glad to see some people having no problems. I've read a lot had the same issues with all of the Z modules Yeah, never mess around with any device until the warranty is expired. And as far as a new phone goes, honestly get whatever you like the feel of best. Every brand has their problems. Link to comment Share on other sites More sharing options...
LordOfScrugging Posted May 2, 2016 Share Posted May 2, 2016 2 hours ago, Sixty5 said: I brought my phone in august 2013 and haven't had a single issue with it. The only damage is a small scratch on the screen due to me dropping a mechanical pencil onto it by accident. Yeah, never mess around with any device until the warranty is expired. And as far as a new phone goes, honestly get whatever you like the feel of best. Every brand has their problems. i've only had it for a year, other than the occasional slowdown and the crack on the back that i'm sure was my fault, no real issues. Although i am thinking of going with the galaxy s7 edge in the near future Link to comment Share on other sites More sharing options...
Sixty5 Posted May 2, 2016 Share Posted May 2, 2016 38 minutes ago, LordOfScrugging said: i've only had it for a year, other than the occasional slowdown and the crack on the back that i'm sure was my fault, no real issues. Although i am thinking of going with the galaxy s7 edge in the near future Did you root yours? I noticed a rather big improvement after removing half the crap that comes packaged with the phone. Link to comment Share on other sites More sharing options...
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