FiendFyre Posted June 14, 2013 Share Posted June 14, 2013 So I had some problems with the game (items disappearing etc.), and support basically refuses to help. I had a Stalker encounter, the last hit was with a melee weapon and the loot when flying into a hole. Someone in the party did get it, and it turned out to be despair, which was something I really wanted, so suffice it to say I was quite pissed. I sent in a support ticket, and nothing. They basically said that because I didn't have it in my inventory, they couldn't do anything. Later, I had another problem, just a few days ago, I got a Latron Prime Receiver. So I go to foundry, sure enough it's there. I start farming for some Orikin Cells, and then when I go back to foundry to check on something else, I notice it's gone. This time I contact support again, and since it was in my inventory they should be able to restore it. Instead they claim that it wasn't, that they have no record of it, and they once again refuse to help. WTF? WarFrame is one my favorite games, and I've been playing for months now, but this is ridiculous. I'm a paying customer, who's been active in the game and forums, and they just refuse to help. What do I do? ;( Link to comment Share on other sites More sharing options...
Ced23Ric Posted June 17, 2013 Share Posted June 17, 2013 You farm for those parts again. First of all, precedence cases cannot be allowed. The despair has not registered, so there is no way for them to prove or know that it dropped in your mission. If they give you that BP, they would need to give it to everyone, including people making false claims. 5C: Clear-cut case, can't comply. The other occasion, the logs are what support works with. If the logs do not show or display that you did own the Latron Receiver, then they have no way to know if you are being truthful or not. Another 5C. Regardless if you are paying or not, both mentioned situations are devoid of any personal ill will or DE support being unreasonable. They act well within standard procedures of operation for support staff worldwide. Sorry about your misfortune. Link to comment Share on other sites More sharing options...
Shlayn Posted June 17, 2013 Share Posted June 17, 2013 I"m just surprised you managed to have them contact you. I made a ticket two days ago and still haven't gotten any sort of reply. does anyone know the queue time on support? Link to comment Share on other sites More sharing options...
RyuhoTheDragon Posted June 17, 2013 Share Posted June 17, 2013 Several days. But they will always reply. The amount of tickets seems to be pretty high Link to comment Share on other sites More sharing options...
Shlayn Posted June 17, 2013 Share Posted June 17, 2013 it's already been two :<. all the rage. Link to comment Share on other sites More sharing options...
Ced23Ric Posted June 18, 2013 Share Posted June 18, 2013 Just a heads-up: I have forwarded the issue of support's response time to the higher echelons - and I have also seen that DE is hiring support personell. Link to comment Share on other sites More sharing options...
Shlayn Posted June 18, 2013 Share Posted June 18, 2013 Awesome. Best. Community Moderator. Evuh!!!!! That's awesome though, how do you sign up? Link to comment Share on other sites More sharing options...
Shlayn Posted June 19, 2013 Share Posted June 19, 2013 Day four..... no support to be found. Link to comment Share on other sites More sharing options...
Ced23Ric Posted June 20, 2013 Share Posted June 20, 2013 Day four..... no support to be found. Bumping here will not help you. For now, you need to wait it out. Locking this thread - it's answered and dealt with. Link to comment Share on other sites More sharing options...
Recommended Posts