Warframe Prime Access Purchase Failed

[Koheius]

Ok. So, I'm a new players, and when I saw warframe, I was all like, "Cool. I wanna try this."

1 week later I'm hooked and decided to buy platinum.

Later on, I see the prime acces for vauban prime has came out, and decided to buy it. Got a subway card, loaded with $80 usd, and purchased the Bastille pack. I go through that whole process. 

But then the purchase unexpectedly stops and I am forced to close my screen. I repeat the process again but it seems that my gift card has already been charged. This was a few hours ago.

I already saw the sign that it may take a few hours, but I'm not sure what to do.

[Cydro_]

Give it an hour or two. If you don't have your platinum by then (the items will normally take a bit longer) contact support. Nothing us forum users can do for you

Link; http://support.warframe.com

Edited June 3, 2016 by Cydro_
Link

[Xennocide420]

Welcome Tenno, I hope everything gets fixed for you.

[CxLL]

From Getting Support - Common Issues:

Quote

“I have purchased Platinum/Prime Access, but have not received it yet”
Usually purchases are applied to your account almost immediately, but depending on the payment method used (i.e. mobile payments) it can take up to 48 hours for your order to appear in-game.

If you have not received your purchase after 48 hours, please create a ticket with the following information so that we can assist you as quickly as possible:

• Choice of payment service (Paypal, credit card, etc.)
• Date and time of payment
• Screenshots of the confirmation for the purchase, including the transaction/order number
• Mobile phone number used, if payment was made through mobile service
• Item purchased (Prime Access Package, 1000 Platinum bundle, etc.)