How long does support take?

[(XBOX)Tyreal2012]

So a month has expired since i filed a report for missing relics from a glitched game, but as of today its still just sat at open, surely a month is long enough for a ticket to be open?

[chaotea]

How long is a piece of string?

But seriously, it tends to depend on the question, but it can take at least a week. My advice would be to message DE_Rebeca to ask (be polite and everything of course) but otherwise either close and re-open your ticket or continue to wait.

It might be that your ticket was forwarded, but has got lost in the process.

[Lawmonark]

1 hour ago, (Xbox One)Tyreal2012 said:

So a month has expired since i filed a report for missing relics from a glitched game, but as of today its still just sat at open, surely a month is long enough for a ticket to be open?

Have you checked your emails? sometimes they send you an email. I find if you dont reply... it takes longer.

[Acrylis]

I posted 2 tickets, 1. for a missing raid reward on January 5th and  2. accidentally selling a riven for creds on January 20...Both of them were resolved yesterday Feb.1 

so my best guess is they check each entry and try to solve any other bugs/accidents the same person might have so you get all your fixes as a bundle.

 

[(XBOX)Tyreal2012]

Thanks,  i always monitor email,  but jad nothing,  i might give them a prod

[Laeyc]

It might be busy, we've been waiting 16 days for my ticket.

[--ULTRON--]

it depends on how much details you gave to them and how complicated is the issue