Accidentally Dissolved a Riven

[(PSN)KJamz]

I accidently got rid of a Spira Riven that I got for yesterday's sortie. They way I did it was pretty dumb and I hate myself for it. I was dissolving a load of duplicates as I was just short of endo but I didn't realise I had the riven also selected and I Dissolved that as well as 156 ammo cases. Is there any way support can help or do they not bother with rivens as I know they can help with missing blueprints and platinum but not seen much about mods (I have made a support ticket but just wanted clarification that they can help with this) thanks in advance 

[(PSN)KJamz]

Can somebody change the category of this thread as It seems I mis-clicked the category  (seems I've been doing that a lot today)

[(XBOX)Grimsley Clause]

On 2/15/2017 at 9:18 AM, (PS4)KJamz said:

Can somebody change the category of this thread as It seems I mis-clicked the category  (seems I've been doing that a lot today)

Report your own post and ask it to be moved to the proper section in the comment box.

As for the Riven, as long as it has been withing 30 days, contact support and give them a detailed explanation on what happened and they should be able to reverse it.

[(XBOX)CannyJack]

If support fixes stuff like that, I'll hand it to 'em over Bungie. Bungie's policy is "We don't replaced lost or deleted items. Period." 

[(PSN)KJamz]

7 hours ago, (Xbox One)ALG Minuscule36 said:

Report your own post and ask it to be moved to the proper section in the comment box.

As for the Riven, as long as it has been withing 30 days, contact support and give them a detailed explanation on what happened and they should be able to reverse it.

Thankyou, I have placed a ticket practically instantly after I notice my error which was only about 20 or so minutes after. And I saved the video (thankyou share button) and took screen grabs of the moments and proof etc and sent them in as well, just waiting for a reply now (which can take some time)

[(PSN)KJamz]

Now been 2 or so days since the support ticket was put up. I know they take a while and with billing and plat issues taking priority but what is the average time an inventory ticket takes to get a response from DE?

[(XBOX)chriszewski]

I'd guess early next week (mon/tues) but my experience is mostly with boneheaded market purchases.

 

The good news is, you will at least get a response, even if DE doesn't reverse the mistake.