Have the same problem since years. Had contact to support but felt like asda callcenter and ignoring that I've checked everything.
First time this showed up I was confused. Searched for fix but no luck. Stayed to this day.
If someone wants to read my ticked here it comes.
https://uploadnow.io/f/d33mBt7
PDF which you can read on the site without downloading (play button on the right side).
So disappointed that it's still not fixed. And no, the problem is not on my end. ;)