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How much does support usually take to answer?


Lishensi
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Hello!

I have just received a random suspension and I'm wondering how much it takes for them to answer, I'm literally shocked, been playing since 2013 and never got a single warning or did anything that (to my extent) was illegal, so I'm really wondering the reason of the suspension.

(I will post why if they tell me after answering the ticket)

 

Thanks 🙂

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5 minutes ago, Lishensi said:

From the entire game, and really don't have a clue of what happened

Negative plat balance ?

Do you have 2FA authentication activated in case someone else did something wrong with your account ?

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Nope, came back to the 2-3 weeks ago, it was all still the same from the last time, nothing extra, nothing lost (platinum and items). Didn't play for maybe 1-2 years before that so pretty strange.

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