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Lost Console Content When Transferred


Pippogriff
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Good evening, Devs!

 

I have sad news. When I transferred my Xbox account Pippogriff#9209 to my Steam account Pippogriff#420, I did not retain any of my information nor inventory. I appear to have lost Oberon, Rhino, and (I think) Frost. I also lost multiple weapons and multiple years worth of materials. 

 

Is there a way this can be recovered? I'd hate to lose my progress and materials after all of that. The original account was made in 2014. My Steam has been set as the primary. 

Thank you for what you do!

 

Pippogriff 

 

 

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7 hours ago, Pippogriff said:

.. My Steam has been set as the primary..

I believe your problem is right here. When you do the one time merge, both accounts will be combined, but if you just link accounts and then log in, your primary account overwrites the other account. It sounds like you accidentally set your alt as main, and then deleted your main account...

Put in a support ticket, hopefully the support team can help you recover that but please read the details carefully before making any major account changes. I'd hate to hear that you permanently lost your progress for so easily avoidable a reason

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