PrinceOfNsanity Posted December 22, 2014 Share Posted December 22, 2014 (edited) Already made several topics about this in different forums but I am SICK of getting no direct answer or response from DE. This happened only after the Nova Prime update. This is DE's problem. I try to log into Warframe and it tells me "Login failed. Check your info." every cog damn time. I'm getting frustrated and sick of the fact everyone else can enjoy the event and get rewards and goodies for the Holiday season. DE isn't going to give me compensation nor can I even play anymore. How is that enjoyable? To sit on my desktop and try desperately to log in. I've tried everything I can possibly do. Reinstalled. Changed my password. Restarted my CPU. Power cycled my computer. Entered in the info over and over and over and over again. Capslock, off. No, firewall is not causing it. But apparently I'm an idiot who doesn't know my own login info? Would it have killed DE to give me the REAL reason why I can't log in? My info is correct, I'm 120% sure of it. I HAVE NO IDEA WHAT TO DO. I've submitted a ticket, 20 hours no response. The community is extremely unhelpful and it makes me want to cry because I'm losing my desire and passion to play this game any longer. What's the point in waiting hand and foot on something that wont come? Why did this happen? What did I do wrong? What if I had payed for the game, would DE have cared of gave me compensation? I doubt it. I tried updating and that update screwed up, I reinstalled and now I can't log in. Great, what do I do? Just give up and quit playing now? How is this in any way my fault for just trying to update the game when the update came out? I don't have all the answers. HAPPY FREAKIN' HOLIDAYS DE, thanks for nothing! Edited December 22, 2014 by PrinceOfNsanity Link to comment Share on other sites More sharing options...
-FrostByte- Posted December 22, 2014 Share Posted December 22, 2014 (edited) support responses take a day~week... have patience check firewall settings? and it could be worse, nexon takes about 6 months ~ 1 year to respond to a case Edited December 22, 2014 by .DoG. Link to comment Share on other sites More sharing options...
Shifted Posted December 22, 2014 Share Posted December 22, 2014 So you can log in on website (you changed your password after all) but not in game? Maybe something's blocking the game from accessing the internet. Link to comment Share on other sites More sharing options...
Zer0Tw0 Posted December 22, 2014 Share Posted December 22, 2014 did you try to reset your password? https://warframe.com/de/resetpassword Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 support responses take a day~week... have patience check firewall settings? and it could be worse, nexon takes about 6 months ~ 1 year to respond to a case What firewall? I have nothing on that I didn't have on before. I don't even know where my firewall or anti-virus would be located at. did you try to reset your password? https://warframe.com/de/resetpassword Did you even read the original post? -_- Link to comment Share on other sites More sharing options...
SigweardStoneFist Posted December 22, 2014 Share Posted December 22, 2014 If your Anti-Virus controls the firewall, it should be located in the application of it. Else search in your searchbar(of windows ofcourse) to Windows Firewall Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 If your Anti-Virus controls the firewall, it should be located in the application of it. Else search in your searchbar(of windows ofcourse) to Windows Firewall But Warframe is allowed through my firewall! Nothing changed, I didn't configure anything. I could play fine before. I suddenly couldn't log-in when DE made the update. Link to comment Share on other sites More sharing options...
Pandoran_Stallion Posted December 22, 2014 Share Posted December 22, 2014 What firewall? I have nothing on that I didn't have on before. I don't even know where my firewall or anti-virus would be located at. Did you even read the original post? -_- It may be a server issue, something wrong with your internet connection, or something to that end as well. Also, no need to be so nasty about it. You're dealing with players who have no idea what the specific issue is because it's one of those blanket errors that show up all the time, and it could be a number of things. It's not that DE has done something, it's likely a technical error. Checking your internet connection and UDP ports may be a start, but that's all I can think of at the moment. We can only try our best to help, so bear with us :) Usually DE fixes the problem within a few days. Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 (edited) It may be a server issue, something wrong with your internet connection, or something to that end as well. Also, no need to be so nasty about it. You're dealing with players who have no idea what the specific issue is because it's one of those blanket errors that show up all the time, and it could be a number of things. It's not that DE has done something, it's likely a technical error. Checking your internet connection and UDP ports may be a start, but that's all I can think of at the moment. We can only try our best to help, so bear with us :) Usually DE fixes the problem within a few days. But my internet is just fine, this isn't my fault! My internet has been perfect, it was since the update! I got nasty because he asked a question which was clearly already answered and explain. DE doesn't do crap for me, idk if they don't like me or what. Everyone else can play and a lot of people had these login issues yesterday and the day before but I still can't log in I just can't play the game anymore it wont allow me to. Edited December 22, 2014 by PrinceOfNsanity Link to comment Share on other sites More sharing options...
Hybridon Posted December 22, 2014 Share Posted December 22, 2014 It can be a coincidence, you had an error on your side, and the update happened just in the same time. Disabling the firewall, for my friends and for me, usually worked when I had this kind of problem, you may want to at least try instead of saying it aint that. You can have a series of problems and Warframe have nothing to do with it. Link to comment Share on other sites More sharing options...
SigweardStoneFist Posted December 22, 2014 Share Posted December 22, 2014 But Warframe is allowed through my firewall! Nothing changed, I didn't configure anything. I could play fine before. I suddenly couldn't log-in when DE made the update. Calm calm, I was just replying to this reply of you. V V What firewall? I have nothing on that I didn't have on before. I don't even know where my firewall or anti-virus would be located at. Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 It can be a coincidence, you had an error on your side, and the update happened just in the same time. Disabling the firewall, for my friends and for me, usually worked when I had this kind of problem, you may want to at least try instead of saying it aint that. You can have a series of problems and Warframe have nothing to do with it. Okay, no. It does not do anything. Disabling my firewall does not make it to where I can log in again. Link to comment Share on other sites More sharing options...
Hybridon Posted December 22, 2014 Share Posted December 22, 2014 Okay, no. It does not do anything. Disabling my firewall does not make it to where I can log in again. Then I have nothing else to further try and help. You are able to enter the launcher, but then you cant login when you type in the password, is that it? Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 Then I have nothing else to further try and help. You are able to enter the launcher, but then you cant login when you type in the password, is that it? That's what I said. Link to comment Share on other sites More sharing options...
Makya Posted December 22, 2014 Share Posted December 22, 2014 Okay, no. It does not do anything. Disabling my firewall does not make it to where I can log in again. When was the last time you logged out of the forums and logged back in? I wonder if the changed password actually took or not. Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 (edited) When was the last time you logged out of the forums and logged back in? I wonder if the changed password actually took or not. I could try that. Edit: Nope, still does nothing at all. Edited December 22, 2014 by PrinceOfNsanity Link to comment Share on other sites More sharing options...
Makya Posted December 22, 2014 Share Posted December 22, 2014 I could try that. Edit: Nope, still does nothing at all. So the password and account info is fine, hmm.. Are you connecting through steam or the launcher? Link to comment Share on other sites More sharing options...
FattyKracken Posted December 22, 2014 Share Posted December 22, 2014 i have expiranced this problem from time to time since the update as if there something blocking the connection to my account. have you tried power cycling your computer at all? are there any other apps running during the time you are trying to play the game? (sometimes when i have Facebook open or other sites that constantly using bandwith, it can cause this problem on my end) what is your internet speed? was there any windows updates you gotten recently? Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 So the password and account info is fine, hmm.. Are you connecting through steam or the launcher? The launcher. Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 (edited) i have expiranced this problem from time to time since the update as if there something blocking the connection to my account. have you tried power cycling your computer at all? are there any other apps running during the time you are trying to play the game? (sometimes when i have Facebook open or other sites that constantly using bandwith, it can cause this problem on my end) what is your internet speed? was there any windows updates you gotten recently? Nothing! I swear to you nothing changed. I could play just fine before with at least 1 window open. I have no windows open now and it still wont let me log in. I HAVE restarted my computer, that was the first thing I said. How do I check my internet speed? My internet is just fine, I swear this has nothing to do with my internet or firewall I'm pretty sure because it's my computer and I have the ability to look. I have tried everything you're suggesting and it's not the reason why I can't connect. No matter how many times I restart or reinstall or do something it does the same thing. It'd be nice if DE actually gave me info telling me what the real problem is and not "Your login info is wrong" which is not the case at all. Edited December 22, 2014 by (PS4)IIIDevoidIII Language Link to comment Share on other sites More sharing options...
climatiseur Posted December 22, 2014 Share Posted December 22, 2014 Have you tried re-installing the game? It worked for me last time I had similar issue Link to comment Share on other sites More sharing options...
SigweardStoneFist Posted December 22, 2014 Share Posted December 22, 2014 Maybe verify the download cache, dunno if this repairs corruption or detects it. Not sure what defrag does. If all fails, like verify, defrag, firewall. Then your internet provider blocked the ports and then there is no way around then calling them. Link to comment Share on other sites More sharing options...
PrinceOfNsanity Posted December 22, 2014 Author Share Posted December 22, 2014 (edited) Dude, its perfectly fine. What are you talking about? Oh, so you've been to my house and have seen my launcher and you can say it's perfectly fine? Is that why I STILL can't login? I'm talking about not being able to log in and play the game since the Nova Prime update. Not a hard concept to grasp. Have you tried re-installing the game? It worked for me last time I had similar issue I've already answered this several times... Maybe verify the download cache, dunno if this repairs corruption or detects it. Not sure what defrag does. If all fails, like verify, defrag, firewall. Then your internet provider blocked the ports and then there is no way around then calling them. How do I verify the download cache? Edited December 22, 2014 by PrinceOfNsanity Link to comment Share on other sites More sharing options...
VooDooG5 Posted December 22, 2014 Share Posted December 22, 2014 On your launcher window, click on the settings icon, it looks like a small cog wheel. Click on Verify Download Cache. After that runs, try running the Optimize part. Link to comment Share on other sites More sharing options...
Drake_Gunn Posted December 22, 2014 Share Posted December 22, 2014 In the launcher there is a gear symbol in the top right corner that will open a pop up which will have an option to verify your download cache. Link to comment Share on other sites More sharing options...
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