Warframe Crashing Issues

[Ferali_Tantabus]

Lately, I have been crashing whenever I play infested missions. Most notable are Dark Sector Defense on Ceres and ODD. I can't figure out why. Im verifying my cache right now and I'm optimizing it after. My specs are below.

 

i7 4810MQ 2.8 GHz

GTX 980M 8 GB

16 GB 1600 MHz RAM

 

My driver version of the 980M is 347.09.

If anyone can help me, it would be greatly appreciated.

Thanks.

[taiiat]

Crashing issues you say? (or some other major issue in Warframe)

 

- when your issue occurs (if your issue doesn't cause the game to Crash, it can be useful to write something in Chat right after it happens to narrow down where to look in the Log. don't forget to tell Support that you did that and what you said so they can find the Chat message!), after Warframe has terminated and you have sent your Crash Report(or attempted to), immediately go to your Local Appdata, and grab the Evolution Engine Log (EE.Log) from the Warframe folder. this file is wiped each time Warframe launches, so if you run Warframe again after the session with the issue, the Log will be useless.

for Windows Vista / 7 platforms, this should look something like this:

 

(Boot Drive letter):\Users\(username)\AppData\Local\Warframe\EE.log

 

copy this file to a different location for the time being, as when Warframe launches, this file is overwritten, and you need any data that's in the file as it stands after the Crash.

 

- go to Support, create a Support Ticket, and fill out the forms appropriately (Tech - Crashing would probably be appropriate here).

then, upload the EE.Log to the webpage.

 

- next, you'll need a Direct X Diagnostic Report (Dxdiag).

how to open Dxdiag:

(if you're asked a question when you run DxDiag, just click yes)

 

now, save all information to a file. where ever is convenient, the Desktop is pretty convenient, you'll delete this file after you attach it to the Support Ticket anyways.

 

- now, if you haven't done so already, attach these two files to your Support Ticket. you can either browse for them, or you can drag them to the Attach zone to automatically upload them.

 

- lastly, explain your issue in the fullest detail that you can. what was going on at the time of crash, how many players, what mission type and what node you were playing, anything that might be relevant. 

if you wrote something in game Chat as a marker for when your issue occured, don't forget to tell Support that you did that, and what you wrote, so they can find your marker!

and don't forget to submit your Support Ticket.

 

(if you're not sure how to login to Support, it's the same account you use for Warframe and the Forums!)

[Ferali_Tantabus]

Thank you for such a detailed reply. I will go to support. But whenever the game crashes, it completely freezes for about 5 seconds and nothing responds which means I cant type. I'll replicate the crash and get the log, as it seems constant whenever I go to an infested defense mission.

Thanks much.