(XBOX)Skode Posted September 23, 2015 Share Posted September 23, 2015 bought mine on the 20th and still not been credited with it, got the microsoft and paypal receipts. Will check again in the morning for it to be added as i understand there could be alot to process. Send a ticket and your proof and they will sort it out for you Link to comment Share on other sites More sharing options...
(XBOX)N3RO206 Posted September 23, 2015 Share Posted September 23, 2015 This is annoying. I spent real money on fake money in a game and it has taking them (Xbox live and DE) so long to get our plat to us, regardless who was at fault. I'm not sure what the issue is but they need to resolve it today. This is unbecoming of them. I've been patient in my waiting and telling others how to submit a request in but I still haven't had my issue resolved myself. So what am I to tell them? The support team only works from 9-6 and doesn't seem like they have made any true headway on this and there is nothing Microsoft can do until u contact DE about manually giving u the content. But DE can't tell if u have purchase plat until Microsoft tells them u have and that u have to jump through hoops to get everything u purchased. And lets say ur like screw it I want my money back, I'm not sure they will refund ur money unless u used Xbox live card. It get more complicated if u used a debt card. I know I'm rambling and I know they both r doing their best to resolve this farce. Lets hope today is the day its resolved Link to comment Share on other sites More sharing options...
(XBOX)Bacon and Greg Posted September 23, 2015 Share Posted September 23, 2015 Cheers Silver Seeker, ive sent a ticket in now. Didn't do straight away as i was hoping it would have all been resolved by now without having to send a ticket. After all it should all be on purchase history. Link to comment Share on other sites More sharing options...
(XBOX)N3RO206 Posted September 23, 2015 Share Posted September 23, 2015 Its through Microsoft. Microsoft was having an issue and they were unable to basically tell who was buying and for what game. I'm assuming Microsoft was unable to send the requests for the content bought to DE. So de hasn't received the purchase yet. If they have they r just backlogged and haven't sorted everything out. Though I'm not sure why its taking so long Link to comment Share on other sites More sharing options...
(XBOX)N3RO206 Posted September 23, 2015 Share Posted September 23, 2015 Mine has been fixed. It seems like DE has been able to catch up on the backlog of requests. If u haven't made a report on a problem make sure u do. They will get to it in the order it was submitted. Once ur issue I resolved, quit the game and relaunch the warframe. And it should work Link to comment Share on other sites More sharing options...
(XBOX)IronCow1 Posted September 23, 2015 Share Posted September 23, 2015 Im waiting for my plat Link to comment Share on other sites More sharing options...
(XBOX)SC MasonThunder Posted September 24, 2015 Share Posted September 24, 2015 I keep seeing the statement "Submit a ticket". How do I do that? I have two purchases for 1000 plat each and two more for 75 each. I just thought it wasn't working, then saw the charges on my bank statement and emails from Microsoft. I already spoke to microsoft and was told to talk to the game developer. I have shut the game down and reset the Xbox-one and still not seeing my platinum. Please Help! Thank you Link to comment Share on other sites More sharing options...
(XBOX)Slimm qp ReapeR Posted September 24, 2015 Share Posted September 24, 2015 It has been two days since the issues had been "resolved and I still haven't gotten my 170pl. Submitted my request and still no reply. Talked to XBL and was shown that the purchase DID go through so you guys should have my money sooo I'd very much like to have my platinum... I even sent an email to digital extremes yesterday and I haven't heard anything.. To say that I'm highly frustrated is an understatement.. The warframe support has been non existent (at least in my case) this week.. What's the deal?.. Link to comment Share on other sites More sharing options...
(XBOX)N3RO206 Posted September 25, 2015 Share Posted September 25, 2015 https://digitalextremes.zendesk.com/hc/en-us This is the site. Go there and click submit a request. Then fill it the request and they will get to it in the order it was submitted Link to comment Share on other sites More sharing options...
(XBOX)xtoeclone1098op Posted September 25, 2015 Share Posted September 25, 2015 I bought 1000 platinum and it was on discount on Saturday night so I had to take advantage of that lol,its has been 4 days I have been waiting and I even put a report and I still don't have my platinum,is there anyway I can get them? Link to comment Share on other sites More sharing options...
(XBOX)MustardPoomah Posted September 27, 2015 Share Posted September 27, 2015 I tried to relog and use the support but i still don't have the 615 plat i should have right now. If the store just gobbled up my 25 dollars I will be very unsatisfied... Link to comment Share on other sites More sharing options...
(XBOX)xXhomieXx Posted October 8, 2015 Share Posted October 8, 2015 So it's been a month now and I still have yet to get my platinum or my $30 back all my friends got there money back but I still have not when will my problem be fixed? Link to comment Share on other sites More sharing options...
(XBOX)RaffArundel Posted October 8, 2015 Share Posted October 8, 2015 So it's been a month now and I still have yet to get my platinum or my $30 back all my friends got there money back but I still have not when will my problem be fixed? You probably need to update the ticket you opened. Nobody on the forum can help you - only Support at this point. Link to comment Share on other sites More sharing options...
(XBOX)xXhomieXx Posted October 8, 2015 Share Posted October 8, 2015 How do I get back to my ticket? Link to comment Share on other sites More sharing options...
(XBOX)RaffArundel Posted October 8, 2015 Share Posted October 8, 2015 Here is the link: https://digitalextremes.zendesk.com/hc/en-us/requests You may be kicked to the log-in screen, in which case you need to follow the links in the footer below to get back to the Support system. Link to comment Share on other sites More sharing options...
(XBOX)GotPheonix Posted October 17, 2015 Share Posted October 17, 2015 my problem isnt that i spent money. its the fact that i cant buy plat ive got the money and when i try buy it. it says you have purchased this already would you like to install again with no other options :/ Link to comment Share on other sites More sharing options...
(XBOX)DaNnYtHePcFrEaK Posted October 29, 2015 Share Posted October 29, 2015 No only happen my plat, I lost 3 arcane guardian from my inventory & missing Retrive mods for my Chesa kubrow. I wish DE create log for every Teno so you can track your own plat, mods & inventory item.... etc Yessss. Kinda like a receipt for platinum I deffo agree with that :) Link to comment Share on other sites More sharing options...
(XBOX)soy bond Posted November 15, 2015 Share Posted November 15, 2015 Purchases issues have been resolved!! Please relog in order to receive your lingering purchases. If your purchases do not appear, please contact our Support team after reloging: http://support.warframe.com/ Thanks for your patience! ------- 09/22/15 Purchasing Issues: As of this morning Microsoft is still experiencing purchasing issues on their end. We thank you for your continued patience as we await a resolution. You can check the current status here: http://xbox.com/status -------- Xbox One Tenno, Microsoft is currently experiencing purchasing and content usage problems. Our team is monitoring to ensure that purchases will be fulfilled once the issue has been resolved by Microsoft. You can check the current status here: http://xbox.com/status Thanks for your patience! Link to comment Share on other sites More sharing options...
(XBOX)soy bond Posted November 15, 2015 Share Posted November 15, 2015 (edited) Hola, me llamo soy bond en warframe (XBOX ONE) Y Tengo Un Problema, Hace Unos Dias Tenia La 1.-Mision De Mirage Y Era Descifra El Mensaje. Y Pos Yo Lo Borre Por Que No Sabia De Eso Y Ya Llevo Un Gran Tiempo Sin Que Me Entregue El Mensaje Y No Puedo Hacer La Mision Ayuda..... Hola, me llamo soy bond en warframe (XBOX ONE) Y Tengo Un Problema, Hace Unos Dias Tenia La 1.-Mision De Mirage Y Era Descifra El Mensaje. Y Pos Yo Lo Borre Por Que No Sabia De Eso Y Ya Llevo Un Gran Tiempo Sin Que Me Entregue El Mensaje Y No Puedo Hacer La Mision Ayuda..... Edited November 15, 2015 by (XB1)soy bond Link to comment Share on other sites More sharing options...
(XBOX)abearinpa Posted November 24, 2015 Share Posted November 24, 2015 platinum is supposed to be discounted until 12/1 in the market, today 11/24, it is full price? Link to comment Share on other sites More sharing options...
(XBOX)Eli and Niti Posted November 25, 2015 Share Posted November 25, 2015 just got charged full price for items bought on the store that said they were 50% off, so no, this is not resolved :P Link to comment Share on other sites More sharing options...
(XBOX)Eli and Niti Posted November 25, 2015 Share Posted November 25, 2015 just got word from Megan, fix on the way... thanks DE on the ball as usual :) Link to comment Share on other sites More sharing options...
(XBOX)MUZIKXJUNKIE Posted January 2, 2016 Share Posted January 2, 2016 How about fixing the chat problem? Been down for weeks. Link to comment Share on other sites More sharing options...
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