MRzTRICK Posted April 13, 2016 Share Posted April 13, 2016 I top up 2100 platinum till now I still can't receive the platinum in the game what should I do or you going to fix it for me ? It's 2100 PLATINUM!! Damn it Link to comment Share on other sites More sharing options...
0 Ryoushin Posted April 14, 2016 Share Posted April 14, 2016 How did you bought the plat? You need to specify the details of your action in order to gain help and tips from the others! Link to comment Share on other sites More sharing options...
0 Auramaru Posted April 14, 2016 Share Posted April 14, 2016 Contact support if you haven't already. https://digitalextremes.zendesk.com/hc/en-us I'm surprised no one told commented earlier - 19 hour ago. SMFH Link to comment Share on other sites More sharing options...
0 MRzTRICK Posted April 15, 2016 Author Share Posted April 15, 2016 Bought From Mol that link got show i bought the platinum but when i in game don't have it.. Link to comment Share on other sites More sharing options...
0 Yautja.Black Posted April 18, 2016 Share Posted April 18, 2016 I bought 2100 platinum about 5 days ago. I submitted a ticket to support and someone from DE said she needed to "verify the status of my payment". I already attached the ss of my receipt to the ticket. After that i have not gotten a response and no platinum. Im a bit worried because 2100 costs money even with the discount. Anyone have issues like this one? Link to comment Share on other sites More sharing options...
0 Yautja.Black Posted April 18, 2016 Share Posted April 18, 2016 I have the same problem. I bought it 5 days ago and de responded once. They said theyre going to verify the status of my payment but after that nothing. And i am getting angry. Link to comment Share on other sites More sharing options...
0 CxLL Posted April 26, 2016 Share Posted April 26, 2016 From the Getting Support - Common Issues topic: Quote “I have purchased Platinum/Prime Access, but have not received it yet” Usually purchases are applied to your account almost immediately, but depending on the payment method used (i.e. mobile payments) it can take up to 48 hours for your order to appear in-game. If you have not received your purchase after 48 hours, please create a ticket with the following information so that we can assist you as quickly as possible: Choice of payment service (Paypal, credit card, etc.) Date and time of payment Screenshots of the confirmation for the purchase, including the transaction/order number Mobile phone number used, if payment was made through mobile service Item purchased (Prime Access Package, 1000 Platinum bundle, etc.) Have you provided all of the required info? What you do need to keep in mind is that the support desk manually processes all of these complaints and the number of people processing is not equal to the number of complaints. Give it some more time, you will get a reply. Good luck. Link to comment Share on other sites More sharing options...
0 Letter13 Posted April 26, 2016 Share Posted April 26, 2016 Moved to Players Helping Players subforum. Link to comment Share on other sites More sharing options...
Question
MRzTRICK
I top up 2100 platinum till now I still can't receive the platinum in the game
what should I do or you going to fix it for me ?
It's 2100 PLATINUM!! Damn it
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