Steel-Raven Posted June 24, 2013 Share Posted June 24, 2013 Hello Earlier I got a 50% discount reward from the game and I reloaded my mol account to buy some platinums. the thing is I bought a 175 plats for 5$ and bought another one after i the reload page... it consumes another 5$ although i didnt get a 175 plat for it, I was thinking that the 50% discount is still working... is there a way i can refund the 5$?here is the transaction ID MP12863022 1 24 Jun 13 PaybyCash - PayByCash order 906044874 - 230 MOLPoints ( P230.00) Link to comment Share on other sites More sharing options...
Tsukinoki Posted June 24, 2013 Share Posted June 24, 2013 If it did a double purchase without giving you any platinum please send in a support ticket through the support website. They should be able to either give you the platinum or a discount. Link to comment Share on other sites More sharing options...
Seraphyx Posted June 24, 2013 Share Posted June 24, 2013 You should send in a support ticket here: https://digitalextremes.zendesk.com/home See if anyone had the same problem, you might have to email their support department directly. Link to comment Share on other sites More sharing options...
Steel-Raven Posted June 24, 2013 Author Share Posted June 24, 2013 sorry about posting this on the wrong section :PHi Tsukinoki and S3raphyxI already did send a support ticket at the given site. Thanks Link to comment Share on other sites More sharing options...
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