TotallyNotGanosLal Posted October 27, 2017 Share Posted October 27, 2017 As said in the inscription, everytime i start the game, my computer crashes. It crashes so hard, that the screen turns black, the Audio (if i am listening to music) starts to stutter and gets "twisted", while the UI won't come back online. So i am forced to shut down the computer brutally manually - i fear the more often i do so, i damage my system. This problem occurs since POE is live. I checked my graphic drivers, updated them regularly, removed them from my system, re-installed them - didnt worked. Neither i get any mailfunction information (how could that even happen with a black screen >.>) Can you help me? Link to comment Share on other sites More sharing options...
krc473 Posted October 27, 2017 Share Posted October 27, 2017 (edited) 3 minutes ago, TotallyNotGanosLal said: Can you help me? Does your keyboard/mouse still respond? Do you see you mouse cursor? Is it fine after the first start up? Do you start it while the computer is doing other stuff? Is there any difference between music and no music (aside from audio issues) What are your specs? Do you run windows? Do you know how to check the crash logs? Edit: it is called Event Logs Edited October 27, 2017 by krc473 Link to comment Share on other sites More sharing options...
TotallyNotGanosLal Posted October 27, 2017 Author Share Posted October 27, 2017 (edited) On 27.10.2017 at 12:30 PM, krc473 said: Does your keyboard/mouse still respond? Do you see you mouse cursor? Is it fine after the first start up? Do you start it while the computer is doing other stuff? Is there any difference between music and no music (aside from audio issues) What are your specs? Do you run windows? Do you know how to check the crash logs? Edit: it is called Event Logs 1. There is no kind of response. The screen turns black and nothing happens anymore. 2. Yes. 3. Steam starts automatically, but it takes more than a hour before i start Warframe after i activated the Computer. I checked via Task-Manager and no unusual processes are running. 4. If the crash occured while i was hearing music aside playing, the audio issues occur. If i didnt played music, there is absolute silence. 5. Windows Windows 7 Professional Edition (64-bit) Service Pack 1 (Build 7601) Internet Explorer 9.11.9600.18816 Memory (RAM) 8150 MB CPU Info Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz CPU Speed 3286,6 MHz Sound Card Headphones (Razer Kraken USB) | Speakers (Realtek High Defi | Display Adapters NVIDIA GeForce GTX 960 | NVIDIA GeForce GTX 960 | NVIDIA GeForce GTX 960 | NVIDIA GeForce GTX 960 | RDPDD Chained DD | RDP Encoder Mirror Driver | RDP Reflector Display Driver Monitors 1x; PnP-Monitor (Standard) | Screen Resolution 1920 X 1080 - 32 bit Network Network Present Network Adapters TAP-Win32 Adapter V9 (Tunngle) | Realtek PCIe GBE Family Controller CD / DVD Drives 1x (E: | ) E: HL-DT-STDVDRAM GH24NSC0 Ports COM Ports NOT Present. LPT1 Mouse 5 Button Wheel Mouse Present Hard Disks C: 223,6GB | D: 931,5GB Hard Disks - Free C: 155,8GB | D: 730,0GB USB Controllers 3 host controllers. Firewire (1394) Not Detected Manufacturer * American Megatrends Inc. Product Make * H81M-D2V AC Power Status OnLine BIOS Info | | Time Zone Mitteleuropäische Zeit Battery Status No Battery Motherboard * Gigabyte Technology Co., Ltd. H81M-D2V SM BIOS FC 6. No, i dont. Edited October 29, 2017 by TotallyNotGanosLal Link to comment Share on other sites More sharing options...
krc473 Posted October 27, 2017 Share Posted October 27, 2017 (edited) 45 minutes ago, TotallyNotGanosLal said: 1. There is no kind of response. The screen turns black and nothing happens anymore. 2. Yes. 3. Steam starts automatically, but it takes more than a hour before i start Warframe after i activated the Computer. I checked via Task-Manager and no unusual processes are running. 4. If the crash occured while i was hearing music aside playing, the audio issues occur. If i didnt played music, there is absolute silence. 5. Windows Windows 7 Professional Edition (64-bit) Service Pack 1 (Build 7601) ~~snip~~ 6. No, i dont. First up, remove your IP and MAC address from the post. I was really only after CPU, GPU and RAM. But as far as I can tell, all the specs look just fine. Do you hear something similar to a grinding noise mixed in with the sound? Viewing logs (Win10 at least) Search for a program that is called View Event Logs. Otherwise, it is an Admin Tool in the Control Panel. There also could be something in the Warframe EE logs. Edited October 27, 2017 by krc473 Link to comment Share on other sites More sharing options...
TotallyNotGanosLal Posted October 29, 2017 Author Share Posted October 29, 2017 On 27.10.2017 at 11:31 PM, krc473 said: First up, remove your IP and MAC address from the post. I was really only after CPU, GPU and RAM. But as far as I can tell, all the specs look just fine. Do you hear something similar to a grinding noise mixed in with the sound? Viewing logs (Win10 at least) Search for a program that is called View Event Logs. Otherwise, it is an Admin Tool in the Control Panel. There also could be something in the Warframe EE logs. I downloaded another game and suffered a crash starting this game too. Its not about Warframe, its about my System. Gotta bring it to the company where i bought it - thanks for your help buddy. /closed Link to comment Share on other sites More sharing options...
krc473 Posted October 29, 2017 Share Posted October 29, 2017 9 minutes ago, TotallyNotGanosLal said: I downloaded another game and suffered a crash starting this game too. Its not about Warframe, its about my System. Gotta bring it to the company where i bought it - thanks for your help buddy. /closed Well, good luck getting it sorted. Hopefully it is a quick fix. Link to comment Share on other sites More sharing options...
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