Can't Use App or Website When Connected to VPN.

[(PSN)xarienne]

 

Hi there,

For security conscious reasons, I use a VPN.

I'm in the U.S.; I tend to use U.S. servers. And yet, if I'm connected to my VPN on my phone or my laptop, I'm not allowed to log into the WF website or Nexus App.

Please fix this.

I should NOT have to disconnect from my VPN just to use the website or the mobile app.

Thanks, xari.

[Shalath]

A proper VPN should not impact you and I've seen more than a few posts where people have used a VPN to get around patching problems. It sounds like your provider is blocking some ports to be honest.

[WhiteMarker]

22 hours ago, (PS4)xarienne said:

I should NOT have to disconnect from my VPN just to use the website or the mobile app.

Not quite right.
You can use a VPN whenever you want to. But DE doesn't have to support that. If it doesn't work, it doesn't work. It's not on DE to do anything, because you are bascially using third-party measures. You have to fix your stuff. Or maybe contact the company providing the VPN.

[(PSN)xarienne]

Unfortunately, I don't think that's it. I don't have problems with any of my financial sites or PSN or, well, pretty much everywhere else I visit.

But when it comes to the Warframe website and app, I literally cannot log in if I'm connected to my VPN service (it's a paid 3rd-party service, not built in to my laptop or phone).