Monitor Screen Going Black but the power is still one (Green to Orange), fan making noises from the CPU, near the Graphics Card.

[RogueSyndiva]

Title says it all. This problem only happened when I play Waarframe. I even ran my PC for 6 hours watching youtube, playing other games like Fallout 4 for the past 3 days without this issue occurring. It happened as soon as I played Warframe after about 3~10 mins in. It's hard to pinpoint, sometimes it occurred when I'm in the login screen regardless of how long my PC has started and running.

Btw, here are my specs to better help people pinpoint the exact cause. My CPU is custom built at an IT store and it's overclocked by the technicians there.

Plus, this problem only started after installing this Windows Update: "2019-09 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4522738) Sept. 27th 2019

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OS Name    Microsoft Windows 10 Home
Version    10.0.18362 Build 18362
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-J71H9D8
System Manufacturer    System manufacturer
System Model    System Product Name
System Type    x64-based PC
System SKU    ASUS_MB_CNL
Processor    Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 2418, 6/4/2019
SMBIOS Version    3.2
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    ASUSTeK COMPUTER INC.
BaseBoard Product    ROG STRIX B360-H GAMING
BaseBoard Version    Rev X.0x
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "10.0.18362.387"
User Name    DESKTOP-J71H9D8\User
Time Zone    Malay Peninsula Standard Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    15.9 GB
Available Physical Memory    12.9 GB
Total Virtual Memory    18.3 GB
Available Virtual Memory    13.5 GB
Page File Space    2.38 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    No
Hyper-V - Data Execution Protection    Yes

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GPU: Nvidia GTX 1660ti

Driver Version: 436.30

Driver Type: DCH

Direct3D Api Version: 12

Direct3D Feature Level: 12_1

CUDA Cores: 1536

Graphics Boost Clock: 1815MHz

Memory Data Rate: 12.00 Gbps

Memory Interface: 192-bit

Memory Bandwidth: 288.05 GB/s

Total Available Graphics Memory: 14296 MB

Dedicated Video Memory: 6144 MB GDDR6

System Video Memory: 0 MB

Shared System Memory: 8152 MB

Video BIOS Version: 90.16.20.40.7D

IRQ: Not Used

Bus: PCI Express x4 Gen3

 

I haven't checked my CPU and GPU Temperature yet, wanna hear from you guys first b4 I deliver my PC to the technicians that built it for further diagnostics.

 

Edited October 10, 2019 by RogueSyndiva
words

[krc473]

2 minutes ago, RogueSyndiva said:

Plus, this problem only started after installing this Windows Update: "2019-09 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4522738) Sept. 27th 2019

So, when you uninstall this update does the problem get fixed? If so, it may just be an issue with the update itself. It isn’t all that uncommon for Windows Updates to cause issues.

[99Moon_Dancer]

update the nvidia drivers

[RogueSyndiva]

On 2019-10-12 at 6:28 AM, Injected_Pie said:

update the nvidia drivers

Updated to latest version, 436.51.  Shut down the pc and started it up.

Launched warframe, problem persisted at login screen and beyond. Had to shut down my pc manually.

'Driver version' factor eliminated.

Now it's either warframe or windows or both's problem. 

[RogueSyndiva]

On 2019-10-10 at 1:38 PM, krc473 said:

So, when you uninstall this update does the problem get fixed? If so, it may just be an issue with the update itself. It isn’t all that uncommon for Windows Updates to cause issues.

refer to my quote to Pie's reply.

Should be of any leads to this seemingly currently unexplainable problem since the windows 1903 sept cumulative update.

[krc473]

4 hours ago, RogueSyndiva said:

refer to my quote to Pie's reply.

That doesn't remotely answer my question. What I asked was: "when you uninstall the update you believe it started at, what happens?" If that fixes it you know the update was the issue, and you have to wait for a fix. If it doesn't fix it the problem will be something else. 

 

Rollback/uninstall this and see what happens.

Quote

Plus, this problem only started after installing this Windows Update: "2019-09 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4522738) Sept. 27th 2019

 

Edited October 13, 2019 by krc473

[RogueSyndiva]

On 2019-10-13 at 5:16 PM, krc473 said:

That doesn't remotely answer my question. What I asked was: "when you uninstall the update you believe it started at, what happens?" If that fixes it you know the update was the issue, and you have to wait for a fix. If it doesn't fix it the problem will be something else. 

 

Rollback/uninstall this and see what happens.

 

I think I'll wait for fix from Windows for now, not saying that your suggestion is irrelevant, that is the problem you pointed out in fact. 

[krc473]

39 minutes ago, RogueSyndiva said:

I think I'll wait for fix from Windows for now, not saying that your suggestion is irrelevant, that is the problem you pointed out in fact. 

And what if your issue isn’t caused by the Windows update?

[sam686]

On 2019-10-10 at 12:35 AM, RogueSyndiva said:

My CPU is custom built at an IT store and it's overclocked by the technicians there.

https://www.warframe.com/hardwarefail "If you know that your system is over-clocked we shouldn't have to tell you that it can cause problems 🙂 Please try running your system at its intended speed."

On 2019-10-10 at 12:35 AM, RogueSyndiva said:

Graphics Boost Clock: 1815MHz

https://www.nvidia.com/en-us/geforce/graphics-cards/gtx-1660-ti/ NVidia specs says boost clock 1770 MHz. This might be the cause of your black screens. Overclocked GPU unable to work correctly, blacking out video outputs when GPU crashes.

[sam686]

On 2019-10-10 at 12:35 AM, RogueSyndiva said:

BaseBoard Product    ROG STRIX B360-H GAMING
GPU: Nvidia GTX 1660ti
Bus: PCI Express x4 Gen3

Besides crashes or black screen, there is a possible slow down. Is the graphics card plugged into a PCI-E slot closest to CPU for a faster x16 Gen3 speed?

This motherboard have 2 slots, but only one, the closest to the CPU, have full 16 lanes for fast speed. The other PCI-E slot farther away from CPU is only wired for 4 lanes which is slower.

Does the graphics card work fine at the stock speed of 1770Mhz boost clock?

[RogueSyndiva]

10 hours ago, sam686 said:

https://www.warframe.com/hardwarefail "If you know that your system is over-clocked we shouldn't have to tell you that it can cause problems 🙂 Please try running your system at its intended speed."

https://www.nvidia.com/en-us/geforce/graphics-cards/gtx-1660-ti/ NVidia specs says boost clock 1770 MHz. This might be the cause of your black screens. Overclocked GPU unable to work correctly, blacking out video outputs when GPU crashes.

I've never had this problem occurring 2 months ago when I got this new PC intended for gaming. It ran Warframe just fine. If this has direct influence to the problem, the problem would have started within the first month. The problem started just the day after I installed the September cumulative update for windows 10.

As for the Over-clocking safe range (within how many MHz added to the base clock boost rate to the GPU is considered to be harmless), I'll need further information and advice to tackle this potential factor that could be the main culprit. Thanks in advance.

[RogueSyndiva]

9 hours ago, sam686 said:

Besides crashes or black screen, there is a possible slow down. Is the graphics card plugged into a PCI-E slot closest to CPU for a faster x16 Gen3 speed?

This motherboard have 2 slots, but only one, the closest to the CPU, have full 16 lanes for fast speed. The other PCI-E slot farther away from CPU is only wired for 4 lanes which is slower.

Does the graphics card work fine at the stock speed of 1770Mhz boost clock?

I've never even considered that factor to have direct influence to this problem, I'll need further information from you, I am not too sure of where my processor core/CPU is located in my PC, so I'll send you pictures of my PC before further troubleshooting.

http://prnt.sc/pjche2

http://prnt.sc/pjchh4

http://prnt.sc/pjchhj

[sam686]

6 minutes ago, RogueSyndiva said:

I am not too sure of where my processor core/CPU is located in my PC, so I'll send you pictures of my PC before further troubleshooting.

CPU have a huge heatsink on it on the picture. Well, won't see the CPU, only the large heatsink on the CPU. Your pictures looks like the PCI-E graphics card is on a slot with only 4 lanes. For speed, turn off and unplug computer and try to move GeForce graphics card to the other slot, closer to CPU, which have a full 16 lanes, faster then 4 lanes. When done, tools like GPU-Z should show more lanes, hopefully PCI-E x16 3.0.

[sam686]

If unsure what it looks like, google image search shows all kinds of images of what it is.

CPU: https://www.google.com/search?tbm=isch&q=CPU
CPU heatsink: https://www.google.com/search?tbm=isch&q=CPU+heatsink

If unsure how to move graphics card, youtube videos can show how to do so. https://www.youtube.com/results?search_query=how+to+change+PCI-E+graphics

[RogueSyndiva]

22 hours ago, sam686 said:

If unsure what it looks like, google image search shows all kinds of images of what it is.

CPU: https://www.google.com/search?tbm=isch&q=CPU
CPU heatsink: https://www.google.com/search?tbm=isch&q=CPU+heatsink

If unsure how to move graphics card, youtube videos can show how to do so. https://www.youtube.com/results?search_query=how+to+change+PCI-E+graphics

Alright, I will give it a shot soon, will let you know how it turns out.

[--Q--Ethernum]

Hey, I've been having the same problem that you describe for a while now it is really annoying and have tried everything that I can to fix it all drivers, temperatures but still haven't been able to solve it, were you able to get a proper solution for this problem? 

[RogueSyndiva]

On 2021-11-10 at 7:09 PM, ---AstralEthernum--- said:

Hey, I've been having the same problem that you describe for a while now it is really annoying and have tried everything that I can to fix it all drivers, temperatures but still haven't been able to solve it, were you able to get a proper solution for this problem? 

Yes, for my part. It turns out that the GPU I got installed alongside the custom PC is faulty, not sure where they even got it from.

They ended up replacing that GPU with a new one, and then everything worked normally until now.