Customer Support is amazing. Change my mind.

[KiedyMcCreedy]

I had recently changed my old email on xbox, which caused my old e-mail to be permanently gone. This meant the e-mail to this account was incorrect and I couldn't change it due to the fact that you need access to the e-mail account in order to change it. I contacted warframe support 2 days ago, and within 24 hours, my Lord and saviour, my knight in shining armour, the man, the myth, the legend..."[DE] Greg" responded to me, I expected him to say "No, we can't change it" Like all the other customer supports, but no, Greg really wanted to help and even though I didn't have access to my old e-mail, he helped me out by asking me security questions such as "Have you changed your alias?" and "What's your steam ID?" and how much platinum I have bought. I didn't think he'd be able to do much, but, when I got home today from working hard, tired, and just wanting to play some Warframe, I was amazed to see that he had solved my issue. Not even 48 hours after I asked support. If you have lost your e-mail account like I did, and cannot regain access to it, I strongly suggest you contact support as they aren't only helpful, but very good at what they do. If Greg is reading this, thank you Greg. I love warframe more than ever, especially since they care about their fans. Thank you Greg. And thank you for reading this. I am finally at peace, and can continue with my day. Goodbye people, and may God bless Greg with a pay rise. He deserves it.

 

Good job Greg.

 

- KiedyMcCreedy

[(PSN)caoshen0625]

good stuff

[Tesseract7777]

Sometimes support is busy and can't get to you for a while, but I have always found them to be very helpful and professional. 

I have had them help me when I thought pretty much all was lost for years of work on my account... very kind of them, it was honestly a situation where they could have probably told me to take a leap, but I was nice about it and they worked with me. 

[Talinthis]

thats great man, tbh i dont believe most of those people that say they cant get their account back, unless you forgot absolutely everything from any transactions you made, to security questions and personal information, there should be no reason it cant be resolved.