Game crashes and now states that login has failed after multiple attempts [RESOLVED]

[(XBOX)sildar009]

When finishing the new quest Veilbreaker  I went to visit the operator  chair section of the ship of which there was no operator and the game told me to wait.  After waiting for a few minutes the game then crashed and kicked me out of the game and now when I try go back into the game it states,

”Login failed. Check your info.” 
 

[(XBOX)Rosy Enigma]

having similar problem hear eversince veil update i vant even start the game it just says unable to connect

[(XBOX)Van Pwn9982]

same, tried to relog to check if styanax giveaway is fixed, now it says login failed and i cant play anymore.

[(XBOX)Ice X Effect]

I did the same thing, Finished Veilbreaker  quest then saw the operator was no there. I quit to see if Styanax is fixed but cant login.

[[DE]Megan]

The team is investigating this issue - hang tight while we do some digging!

[(XBOX)AssacynOwl]

2 minutes ago, [DE]Megan said:

The team is investigating this issue - hang tight while we do some digging!

Thank you. Hope the problem can be resolved soon. I enjoyed the quest but now my wife can’t login to play. 

[(XBOX)SACR3DSINS]

I'm having the same issue hopefully will get fixed quickly

[(XBOX)NOLArunt]

I agree. Me and my friends are having similar issues. Its weird because i can log in on PC but I keep getting the same login issue you have on XBOX

[(XBOX)IamMacha]

I can not login either! I’ve rebooted my console and router more than once and I just keep getting the “Login Failed. Check your info.” box :(

[(XBOX)IamMacha]

YES! Thank you Megan and friends! I just loaded!! You are awesome!

[(XBOX)NOLArunt]

6 minutes ago, (XBOX)IamMacha said:

YES! Thank you Megan and friends! I just loaded!! You are awesome!

How did you fix it?

 

[(XBOX)DONNYCI]

Sorted! Pulled the plug and left for about 5 minutes. Not sure if that did it 🤷

[(XBOX)AssacynOwl]

My wife was finally able to log in. Thanks. 

[[DE]Megan]

We're seeing successful logins now!

Some may get in faster than others so please be patient. If it doesn't fix itself within 5 minutes just give it a few more minutes before attempting again. 

[(XBOX)NOLArunt]

9 minutes ago, [DE]Megan said:

We're seeing successful logins now!

Some may get in faster than others so please be patient. If it doesn't fix itself within 5 minutes just give it a few more minutes before attempting again. 

Its working now. Thanks for the quick fix!

[(XBOX)sildar009]

13 minutes ago, [DE]Megan said:

We're seeing successful logins now!

Some may get in faster than others so please be patient. If it doesn't fix itself within 5 minutes just give it a few more minutes before attempting again. 

That’s it working now for me thank you for the fix :)