Good afternoon! I am writing to you about the sudden negative balance of platinum. The story of this incident is as follows: About 10 days ago, a member of the clan sent me 4 gifts. For 10 days they were listed on my account. Today I went to the official website and found a negative balance. Because of the negative balance, I am blocked in the game. For what reason platinum was withdrawn from my balance for the gifts I sent, I do not know.
1. I would like to know the reason for blocking.
2. Of course I want to take it off. If this is an error, I would ask you to cancel the current platinum balance.
3. I will also ask you to note that the official website of technical support does not ship or authorization does not take place.
Thank you for taking the time to read!
Question
...Serafim...
Good afternoon! I am writing to you about the sudden negative balance of platinum. The story of this incident is as follows: About 10 days ago, a member of the clan sent me 4 gifts. For 10 days they were listed on my account. Today I went to the official website and found a negative balance. Because of the negative balance, I am blocked in the game. For what reason platinum was withdrawn from my balance for the gifts I sent, I do not know.
1. I would like to know the reason for blocking.
2. Of course I want to take it off. If this is an error, I would ask you to cancel the current platinum balance.
3. I will also ask you to note that the official website of technical support does not ship or authorization does not take place.
Thank you for taking the time to read!
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