OverlordMcGeek Posted July 24, 2015 Share Posted July 24, 2015 Made a thread about my problem(ash prime systems missing):https://forums.warframe.com/index.php?/topic/494494-quick-help-please-de/#entry5527479 Then made a ticket. Filled out the ticket the way I was told to previously when I had another item missing. Get e-mail today requesting the same exact information that I just gave them >_> From e-mail: Provide IN-TEXT FORM ... ... ... I did that...unless the text box at zendesk doesn't deliver what is typed in text format to you guys... Link to comment Share on other sites More sharing options...
-Amaterasu- Posted July 24, 2015 Share Posted July 24, 2015 Pretty sure support has a semi automated system for dealing with tasks to help DE with requests so using information that is not requested will not help you until it is requested the bot probably scans for simple keywords so it knows where to redirect you. Link to comment Share on other sites More sharing options...
OverlordMcGeek Posted July 24, 2015 Author Share Posted July 24, 2015 Pretty sure support has a semi automated system for dealing with tasks to help DE with requests so using information that is not requested will not help you until it is requested the bot probably scans for simple keywords so it knows where to redirect you. Asks for names of players I typed in: Names of players in squad: 1, 2, 3. Asks for Item to restore, I typed in: Ash prime systems missing When, I type in: Well where I'm at(not gonna tell the forums) Where, I type in: T3 survival guess where?! Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted July 24, 2015 Share Posted July 24, 2015 Support isn't perfect, and they may ask redundant questions. It's all part of their overloaded system. Just follow through and everything will go fine. Link to comment Share on other sites More sharing options...
OverlordMcGeek Posted July 24, 2015 Author Share Posted July 24, 2015 Support isn't perfect, and they may ask redundant questions. It's all part of their overloaded system. Just follow through and everything will go fine. Ok. I'll do this again. Link to comment Share on other sites More sharing options...
Ryme Posted July 24, 2015 Share Posted July 24, 2015 Depends. Did you get a message from the automated response system, or an actual named support rep. Link to comment Share on other sites More sharing options...
OverlordMcGeek Posted July 24, 2015 Author Share Posted July 24, 2015 Depends. Did you get a message from the automated response system, or an actual named support rep. Named support rep. Link to comment Share on other sites More sharing options...
OverlordMcGeek Posted July 25, 2015 Author Share Posted July 25, 2015 Yep. They schtupped me! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now