NSGrendel Posted May 24, 2013 Share Posted May 24, 2013 (edited) So, I was just about to buy some more Platinum and I thought, "Are there any promo codes for this before I lay down the rest of my apportioned gaming money for the month?" Having just wasted 20 mins of my life with Raptr, installed an app and given my details to a third party, I'm rewarded with the whole, "HA HA LOOSER, TOO LATE!" (being in the first X people isn't part of the criteria listed on the left) and I look down and to the right and lo and behold, there aren't any packs left (superior forum users, please forgive my ignorance with Raptr's UI, having just installed it). Fair enough. So I try to claim one of the more recent offers. Only I can't, because I didn't claim the first! Well clearly I'm now feeling somewhat shorted and &!$$ed off at the presentation of what was an offer. Net result? I was going to spend some money. Now I'm feeling cheated and will spend nothing (at least tonight). Rationally, I know this is a stupid and churlish response to my original intention to both extend the value of my investment and reward the development team, but we humans are fickle things, governed by emotions. I'll probably come back tomorrow and buy the Platinum. My point is simply that this sort of thing is disastrous, from a customer service perspective. If there's one thing that customers get enraged about, it's being denied something they thought they should have. Please don't think I'm hating on Warframe here. I think what you've done is excellent (if released a little too early, since I imagine you've been working like slaves for the past couple of weeks to release more content to reduce your churn rate). I really hope this will prosper. And it's not just you that suffers. Raptr seemed tempting, but after this evening all it has achieved is giving me an extremely negative view of Raptr as a ******** coupon service and as a side effect, has cost you some, if not all, of my original platinum purchase this evening. Your association with Raptr (for me) has only projected a negative impression upon your monetisation strategy and thus, your integrity and vision. I am making this point purely as feedback. I would have put it in the feedback forum if you'd had something related to purchasing, co-promotions or customer service, but I couldn't see an appropriate forum/thread. Either way, Warframe is a great piece of work and kudos to a small team with a big vision. Please get it right, since I'd like to play this 12 months from now. :) Edited May 24, 2013 by NSGrendel Link to comment Share on other sites More sharing options...
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