Problem

[(PSN)iiCrazeh]

I just recently started having a problem getting on Warframe, When i try to start the game it freezes and when i close application it has a error report but then i use my friends profile to see if its my console messing up and he logs in just fine, Does anyone know whats wrong and how to fix it? Please help me!

[ashrah]

just send ticket to suport...

[(PSN)iiCrazeh]

A ticket? sorry i don't really know what to do i went somewhere and summit a report ?

 

[(PSN)WhattamattaU]

https://warframe.com/zendesk

go there to submit a ticket....

in the mean time you could try deleting the saved data on your console....  do need to worry about losing anything as it is all saved on the sever side of things

[(PSN)iiCrazeh]

Cool and i ended up there earlyer and summited a report so i already did thanks and i will

[SmashMeat]

6 minutes ago, (PS4)iiCrazeh said:

A ticket? sorry i don't really know what to do i went somewhere and summit a report ?

 

https://digitalextremes.zendesk.com/hc/en-us

A support ticket. Make a ticket describing your problem in as much detail as possible and wait for the Warframe technical support team to get back to you with an answer and hopefully a solution. We can't really help you here

[(PSN)iiCrazeh]

Oh ok and i summited a ticket about an hour ago i put as much info as i could i didin't really do much i was just going to eris and when i left to my ship it froze and kept doing it

[(PSN)iiCrazeh]

2 minutes ago, LevitatingNarwhal said:

https://digitalextremes.zendesk.com/hc/en-us

A support ticket. Make a ticket describing your problem in as much detail as possible and wait for the Warframe technical support team to get back to you with an answer and hopefully a solution. We can't really help you here

I summited it about 27 minutes ago do you know how long it takes to get a reply?

[WrathAscending]

1 hour ago, (PS4)iiCrazeh said:

I summited it about 27 minutes ago do you know how long it takes to get a reply?

Usually you get an automated "we received your ticket and have added it to the support queue, we will respond as soon as possible" automated e-mail within an hour and then someone from tech support will contact you in 3-7 days depending on the backlog to let you know what the outcome of your request is.

In the meantime you could try either optimising your cache (not sure if this is an option for Console players) or simply uninstalling and reinstalling. It could be your router too, try troubleshooting or re-setting it.

[SmashMeat]

2 hours ago, (PS4)iiCrazeh said:

I summited it about 27 minutes ago do you know how long it takes to get a reply?

What @WrathAscending said. Plus, it's the weekend. DE doesn't work on the weekend. So likely middle of next week, at least.

[(PSN)iiCrazeh]

Thanks ill try those while i wait and really that long ;~; guess i wont play for a bit

[(PSN)iiCrazeh]

22 hours ago, WrathAscending said:

Usually you get an automated "we received your ticket and have added it to the support queue, we will respond as soon as possible" automated e-mail within an hour and then someone from tech support will contact you in 3-7 days depending on the backlog to let you know what the outcome of your request is.

In the meantime you could try either optimising your cache (not sure if this is an option for Console players) or simply uninstalling and reinstalling. It could be your router too, try troubleshooting or re-setting it.

I just tryed reinstalling warframe on PlayStation 4 and it still freezes,

[(PSN)adam4213]

If uninstalling and reinstalling Warframe didn't work, then maybe you try starting up the PS4 in Safe Mode. Then select 'Rebuild Database' and see if that helps. 

Edited August 14, 2016 by (PS4)adam4213