Ex-Rated Posted December 4, 2018 Share Posted December 4, 2018 i am facing login issue problem. "login failed check your info". i tried everything like reinstall game. password change. router reset. still didn't get fix. Link to comment Share on other sites More sharing options...
16Bitman Posted December 4, 2018 Share Posted December 4, 2018 (edited) You should probably contact support asap https://digitalextremes.zendesk.com/hc/en-us Edited December 4, 2018 by 16Bitman Link to comment Share on other sites More sharing options...
Ex-Rated Posted December 4, 2018 Author Share Posted December 4, 2018 (edited) 2 minutes ago, 16Bitman said: Click this If that doesn't work contact support asap https://digitalextremes.zendesk.com/hc/en-us broken image link i think. and its not first time. sometime it works when i reset my router but sometimes don't. In 2 month i reinstall this game more than 10 time. Edited December 4, 2018 by TheNytmare Link to comment Share on other sites More sharing options...
-AiLuoLi- Posted December 4, 2018 Share Posted December 4, 2018 Link to comment Share on other sites More sharing options...
-BKB-SamuarJoe Posted December 4, 2018 Share Posted December 4, 2018 i know it is counter intuitive, but have you tried using VPN service? i do get that sometimes, VPN 'usually' fixed problem when you're bad routing path or bad port forwarding Link to comment Share on other sites More sharing options...
Ex-Rated Posted December 4, 2018 Author Share Posted December 4, 2018 1 minute ago, -BKB-SamuarJoe said: i know it is counter intuitive, but have you tried using VPN service? i do get that sometimes, VPN 'usually' fixed problem when you're bad routing path or bad port forwarding yeah i tried vpn too. and its been 6 hours still cant login. Link to comment Share on other sites More sharing options...
-BKB-SamuarJoe Posted December 4, 2018 Share Posted December 4, 2018 well that sux mate. best bet is ask help from zendesk as pointed by @16Bitman could you tell me few simple info: 1. type of ISP e.g. fiber, DSL, mobile 2. name of ISP e.g. Google internet service 3. location e.g Peru(region)-India(country) 4. connectivity e.gLAN cable or WiFi 5. uPnP status : Blocked or Allowed 6. PC simple information e.g - Win7_i5_RTX2080 7. Tested other PC? e.g secondary-Laptop or Desktop Link to comment Share on other sites More sharing options...
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