SilverBones Posted September 5, 2019 Share Posted September 5, 2019 Greetings Xbox Tenno, There have been some issues lately with a small number of you having connection problems to the Xbox client. We are currently looking at the issue, and have narrowed it down to a few users who use specific ISP’s. For those of you who also have PC’s that run Warframe, there is something you can do to help us diagnose your specific issue. If these conditions apply to you then you could assist us, by sharing your PC logs: You connect to Warframe with both your Xbox and PC on the same internet connection. You are unable to connect on the Xbox version of Warframe You are either able or unable to connect to the PC version of Warframe If the above conditions apply to you, then you should go to your PC and generate your logs for support. You can do this by opening up the Warframe launcher on your PC, click the little settings cog in the upper right hand side, then click on the ‘Get Logs’ button. Once this process is done, your launcher will show a button called ‘OPEN’ at the bottom. Clicking that should open up a folder with three files. DxDiag.log EE.log Launcher.log Take these files and open a support ticket at http://support.warframe.com and attach all three of those files to the ticket. Submit the ticket and we can take a look at your connection specifics and see where the connection is getting hung up. Thank you in advance for your help, Tenno! Link to comment Share on other sites More sharing options...
(XBOX)Tucker D Dawg Posted September 9, 2019 Share Posted September 9, 2019 On 2019-09-05 at 11:26 AM, [DE]Bear said: Thank you in advance for your help, Tenno! Not getting the login failed - but since yesterday exceptionally bad loading times: 3 minutes to go to dojo from orbiter 2:30 to return to orbitor up to 4 minutes to load PoE returning from missions game locks up for up to 30 seconds right when mission summary appears, longer if returning from PoE Problem started around noon yesterday (9/8) and continues today. No issues with any other inet services/xbox games etc. EDIT TO ADD: Just tested on PC: PoE takes 15 seconds to load. Link to comment Share on other sites More sharing options...
(XBOX)Tucker D Dawg Posted September 9, 2019 Share Posted September 9, 2019 5 minutes trying to load emmisary sab on neptune on xbox. game mode solo. stuck with flying ship progress bar about 1/2 way before i just dashboarded switched to a different game. no issues on pc. same internet. i have reset xbox, deleted wf 4gb file, Link to comment Share on other sites More sharing options...
(XBOX)Tucker D Dawg Posted September 9, 2019 Share Posted September 9, 2019 just tested again - was hoping XBOX ONE @1 would prompt some response. loaded ok-ish into PoE for night hunt end of mission - 5 minutes waiting to leave - doors never opened. at least one squad member made it out since (s)he started the bounty againg - but two of us never did. host eventually quit. only thing we could do was chat. when host left - said connection lost you will be returned - then screen went black and that was it. never recovered. also lost all arcanes etc from first hunt of course. had to dash board. BL3 can't come soon enough. (although hearing reports of lots of crashing there too in pre-release 😂🤣😕 ) immediately tested PC again - no problems - fast as usual. Link to comment Share on other sites More sharing options...
(XBOX)chumalion Posted September 13, 2019 Share Posted September 13, 2019 Getting failed to connect to chat server constantly at the moment, even with restarts of the console as well as the game. Link to comment Share on other sites More sharing options...
(XBOX)frankhail306 Posted September 15, 2019 Share Posted September 15, 2019 One of my friends and I are having an issue where we are receiving the black screen lotus with the words "unable to connect be sure to have the latest update installed" when we're in the main menu (like showing wukong prime and all) she hasn't done any resets like me but ive done 2 factory resets and 5 uninstall and reinstall. So far nothing works on my xbox. I hope it gets fixed soon. Thank you DE. Update. As of now, she can login but I cant. I did another factory reset and it still didnt fix it! Link to comment Share on other sites More sharing options...
(XBOX)JadeIsAmazingxD Posted October 19, 2019 Share Posted October 19, 2019 I currently can't log in on my Xbox one and I can't generate logs on a pc because I don't have one. What am I supposed to do now? I already hard restarted my Xbox and my internet, and deleted and reinstalled Warframe. After all of that I still get the message "Failed to log in. Check your info." Link to comment Share on other sites More sharing options...
(XBOX)Nunya Buznezz Posted November 8, 2019 Share Posted November 8, 2019 I don't play on PC. But every time there's an update I seem to get the login failed check your info error. This is really getting old Link to comment Share on other sites More sharing options...
(XBOX)TheSpaceStryder Posted November 14, 2019 Share Posted November 14, 2019 I cannot connect to the game at all. I assume its some how related to old blood being in cert. Link to comment Share on other sites More sharing options...
(XBOX)XsirJoker Posted November 21, 2019 Share Posted November 21, 2019 I keep getting "Failed to create session. Please try again" when I open Navigation. Other games work fine, only Warframe is giving me problems. Link to comment Share on other sites More sharing options...
(XBOX)Cassiels Furie Posted December 7, 2019 Share Posted December 7, 2019 I play only on Xbox (My laptop is too old and decrepit) I do have Cox for my ISP. I get invitations and it gives me the please wait while it loads and then the failure to connect; host failed or something along those lines. I cannot even connect to other squads randomly so I'm having to solo everything. This only started after the update a couple days ago. If anyone needs ISP information I'd be happy to send it if someone wants to shoot me a message. Thanks for the help! Link to comment Share on other sites More sharing options...
(XBOX)ArchieBunker72 Posted December 7, 2019 Share Posted December 7, 2019 I have to stop playing the game (I've spent over $200 since September) because Xbox can not play in missions with others. There are 5 other people in my clan who have the identical problem. I have top tier internet and have been monitoring my signal and my speed. I can say with 100% certainty that this is a problem with the game. This only started on Thursday, the same for clanmates. I'm begging you to fix this, I invested money into this game over the last two months and I would like to play it. This is game-breaking and unacceptable and it's not a complaint from just one of your consumers. Even if you can't fix this right away, please give everyone some indication that you are trying to. Thank you! Link to comment Share on other sites More sharing options...
(XBOX)Cassiels Furie Posted December 7, 2019 Share Posted December 7, 2019 1 hour ago, (XB1)xl dezert lx said: I have to stop playing the game (I've spent over $200 since September) because Xbox can not play in missions with others. There are 5 other people in my clan who have the identical problem. I have top tier internet and have been monitoring my signal and my speed. I can say with 100% certainty that this is a problem with the game. This only started on Thursday, the same for clanmates. I'm begging you to fix this, I invested money into this game over the last two months and I would like to play it. This is game-breaking and unacceptable and it's not a complaint from just one of your consumers. Even if you can't fix this right away, please give everyone some indication that you are trying to. Thank you! I've seen in another post that they have identified an issue with specific ISPs (But have not listed them) They've asked Xbox Players if they have the capability to download the game on PC and submit a ticket in game because the PC version can submit information about the ISP and they can track the issues that way. I'm in the same boat; small clan and can't play with anyone but my friends overseas have no problem. I know they are working on it though they just have to identify the parts of the code from the last update that are tripping up some ISPs. Hang in there! Link to comment Share on other sites More sharing options...
(XBOX)FlickStiq Posted December 12, 2019 Share Posted December 12, 2019 I'm experiencing an issue as well. I just started playing on Xbox and it shows that my Login failed when I try to start the game. Clearing cache's and restarting my router don't help. Switching to my phone's hotspot does work. So it looks like it probably is my ISP. Submitted a ticket with logs from my PC. Hopefully they can narrow it down soon. Been happening for 4 days so far. Link to comment Share on other sites More sharing options...
(XBOX)SlamDeath666 Posted February 5, 2020 Share Posted February 5, 2020 Getting the "Login Failed. Check your info" message. But I'm able to restart my console and login and play at least one mission before it says I need to restart the game for the updated version. The game was working completely fine before the update Link to comment Share on other sites More sharing options...
(XBOX)CheeseCake1817 Posted April 29, 2020 Share Posted April 29, 2020 It's 2020 and I'm having this problem still😭 Link to comment Share on other sites More sharing options...
(XBOX)LOCUDORF Posted April 29, 2020 Share Posted April 29, 2020 Its been 3 days and i cant get to log in, the message "failed log in, please check your info" keeps appearing, what can i do Link to comment Share on other sites More sharing options...
(XBOX)Super Fire Ninj Posted April 30, 2020 Share Posted April 30, 2020 Seems like nothing can be done about this By us astleast. Link to comment Share on other sites More sharing options...
(XBOX)TheQwontonSoup Posted May 5, 2020 Share Posted May 5, 2020 my chat keeps saying failed to connect to server, ive reset my internet multiple times, can someone please help! Link to comment Share on other sites More sharing options...
(XBOX)MortalQUINN Posted May 17, 2020 Share Posted May 17, 2020 I click Navigation, I see the network not responding error, 3 mins later still seeing network not responding error, eventually, I have to quit to the dashboard, restart and try again only to go around in the same loop of, network not responding, waiting for ages then quitting. 17th May 2020 Link to comment Share on other sites More sharing options...
(XBOX)Squilliam1124 Posted August 27, 2020 Share Posted August 27, 2020 I got screwed again this time akkad kavat was maxed i was almost maxed said m staying for 20 rounds n host migration i got 0 credit Link to comment Share on other sites More sharing options...
(XBOX)ShadiestTrash75 Posted February 6, 2021 Share Posted February 6, 2021 I only play on xbox so nothing else is connected and it still has those issues so devs please fix this we beg you we just want to enjoy your game during quarantine Link to comment Share on other sites More sharing options...
(XBOX)Subject Z3R0 Posted April 18, 2021 Share Posted April 18, 2021 I havent been able to play with squad members since the update. 😒 Link to comment Share on other sites More sharing options...
(XBOX)REV0LU7I0N Posted April 19, 2021 Share Posted April 19, 2021 I am also having problems playing with a squad, and this this includes matchmaking as well. I have found that if I restart my game it may, or may not fix the issue temporarily. This glitch has been happening since the Tempestarii update, to most if not all of the community, and we'd like to know something is being done to fix it. Link to comment Share on other sites More sharing options...
(XBOX)DarkPhoenixRise Posted June 4, 2021 Share Posted June 4, 2021 I've tried reinstalling and restarting my xbox, but I'm still getting unable to connect. It was fine a few months ago. I use virgin media for my Internet. Link to comment Share on other sites More sharing options...
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