My Feedback with German Support Team

[Eranio2010]

My feedback is short and simple.

The German support team has been saying that they have too many tickets since 2018 and that it takes longer to process them.

I wonder why they don't expand the team then.

I now had to wait 127 hours until I got an answer and then just a copy paste message because I had already given all the information needed to open the ticket.

So dear DE team If you have such difficulties please expand your team.

Yours sincerely

Translated with Google Translate

[(XBOX)EternalDrk Mako]

thats the support in the nutshell, and especially with the world right now, the way it is more people are sending more tickets and they can usually take a week to a few months normally but due to influx id say longer

[(PSN)f0l1v31r4]

16 minutes ago, (XB1)EternalDrk Mako said:

thats the support in the nutshell, and especially with the world right now, the way it is more people are sending more tickets and they can usually take a week to a few months normally but due to influx id say longer

Yes and when they do. They close your ticket saying “pay attention on the fóruns because your answer will be there”... that’s just disgusting 

[kapn655321]

1 hour ago, (PS4)f0l1v31r4 said:

Yes and when they do. They close your ticket saying “pay attention on the fóruns because your answer will be there”... that’s just disgusting 

I take it you've had this experience?

[(XBOX)EternalDrk Mako]

1 hour ago, kapn655321 said:

I take it you've had this experience?

 

2 hours ago, (PS4)f0l1v31r4 said:

Yes and when they do. They close your ticket saying “pay attention on the fóruns because your answer will be there”... that’s just disgusting 

never had that reply and ive submitted plenty