Pandaram Posted May 25, 2013 Share Posted May 25, 2013 So I've been waiting 24h for someone to get around to my support ticket. Is it too much to ask that you guys reverse an unjust ban so I can get back to wasting my money and time on the game? ;__; Link to comment Share on other sites More sharing options...
nikolaos91 Posted May 25, 2013 Share Posted May 25, 2013 It will take some days to review your ticket so just wait Link to comment Share on other sites More sharing options...
Pandaram Posted May 25, 2013 Author Share Posted May 25, 2013 Days? Oh this is amazing. I have one long weekend, and it's going to take them days to review my ticket for a ban that shouldn't have even happened. Wtf. Link to comment Share on other sites More sharing options...
BETAOPTICS Posted May 25, 2013 Share Posted May 25, 2013 It is based on how much feedback etc. they get. It has always been that way. Link to comment Share on other sites More sharing options...
Pandaram Posted May 25, 2013 Author Share Posted May 25, 2013 So "So I was banned two hours ago, submitted a ticket, but I get the feeling it was ignored because I had not attached an EE until 30 minutes later. I would also like to request that I am informed of whatever program caused the ban in the first place, so I can remove it from my computer. I'd really like to go back to playing warframe." With an EE.log isn't enough feedback to even get someone assigned to look into it is what you're saying? Link to comment Share on other sites More sharing options...
Morec0 Posted May 26, 2013 Share Posted May 26, 2013 About how long is the regular wait? I've been waiting for about two days now and I'm thinking it may be wise to try and make another request to try see if my problem can get resolved. After what number of days should I look to make a second ticket about my problem (if I should do so at all). Link to comment Share on other sites More sharing options...
Quetzhal Posted May 26, 2013 Share Posted May 26, 2013 Guys, there was a ton of bugs that came out with Update 8, which - unfortunately - means that there are also a ton of support tickets being sent in about getting Void Keys back and so on. Support is more than likely absolutely flooded right now, which means it's going to take longer than usual. They're usually faster than that, but yeah. >_> Link to comment Share on other sites More sharing options...
NinjaMelaza Posted May 26, 2013 Share Posted May 26, 2013 (edited) Play another game...a lot out there...or maybe take some fresh air. Edited May 26, 2013 by NinjaMelaza Link to comment Share on other sites More sharing options...
TraumaHunter Posted May 26, 2013 Share Posted May 26, 2013 their backlog is massive.I've got 48 hours since I posted my ticket and it hasn't even been assigned to anyone yet. Link to comment Share on other sites More sharing options...
LanCeAlot Posted May 26, 2013 Share Posted May 26, 2013 It suppose to be holiday toward there?after update 8 I`m sure they facing lot of damn request.Waiting mine too.NOTE: Support Tickets are experiencing a longer-than-usual response time. Sorry for any delays! Link to comment Share on other sites More sharing options...
SgtCapricorn Posted May 26, 2013 Share Posted May 26, 2013 I imagine they only have 5 to 10 people tops doing support. According to Wikipedia they only have 170 employees presently. U8 was full of bugs and they probably got hundreds of thousands tickets sent. Link to comment Share on other sites More sharing options...
Morec0 Posted May 26, 2013 Share Posted May 26, 2013 Ah, I forgot about the holiday XD . I just remember hearing things about answered tickets in 5ish hours and thought maybe something had happened. I just REALLY want to get to build my second Warframe. I was only days away from getting it when I got hit by the weird ban glitch. Play another game...a lot out there...or maybe take some fresh air. Are you MAD??? There are... people out there! That means... SOCIALIZATION! *shudder* Link to comment Share on other sites More sharing options...
TisEric Posted May 26, 2013 Share Posted May 26, 2013 my ticket was answered bout 9 days after i submitted it so stay tuned. on the plus side the support agent was "good guy DE mark" and helped me out without any hassle. Link to comment Share on other sites More sharing options...
Altale Posted May 26, 2013 Share Posted May 26, 2013 They're not responding since they (DE) don't work on weekends. You'll get it answered on Monday, I guarantee you. Link to comment Share on other sites More sharing options...
Pandaram Posted May 26, 2013 Author Share Posted May 26, 2013 Except for the fact that monday is a holiday. Unless they're not in the US. I hope. Link to comment Share on other sites More sharing options...
Quetzhal Posted May 26, 2013 Share Posted May 26, 2013 They're in Canada. Link to comment Share on other sites More sharing options...
Pandaram Posted May 26, 2013 Author Share Posted May 26, 2013 Well that's nice. Monday is a holiday in canada as well. Something or other but my gf is off from school monday. Wooo. Oh well. Guess I'll start fresh then. Link to comment Share on other sites More sharing options...
Drusus Posted May 26, 2013 Share Posted May 26, 2013 Well that's nice. Monday is a holiday in canada as well. Something or other but my gf is off from school monday. Wooo. Oh well. Guess I'll start fresh then. Actually, LAST Monday (the one already behind us) was a holiday. Tomorrow is business as usual for most people unless they banked it for some reason from the long weekend. Link to comment Share on other sites More sharing options...
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