DerGreif2 Posted September 1, 2018 Share Posted September 1, 2018 I wait now for 20 days... how long is the normal reply time? I replyed two times already. Are they so few? Link to comment Share on other sites More sharing options...
0 krc473 Posted September 1, 2018 Share Posted September 1, 2018 1 minute ago, DerGreif2 said: I wait now for 20 days... how long is the normal reply time? I replyed two times already. Are they so few? It is often 2 - 4 weeks. It really depends on the query. Just be patient, they will get to it. If you send additional tickets for the same issue they take longer. Link to comment Share on other sites More sharing options...
0 DerGreif2 Posted September 1, 2018 Author Share Posted September 1, 2018 Gerade eben schrieb krc473: If you send additional tickets for the same issue they take longer. No I dont create more than one. I just reply to my own. Link to comment Share on other sites More sharing options...
0 krc473 Posted September 1, 2018 Share Posted September 1, 2018 Just now, DerGreif2 said: No I dont create more than one. It was not my intention to imply that. More just a "if you have previously, expect longer times". Link to comment Share on other sites More sharing options...
0 KIREEK Posted September 1, 2018 Share Posted September 1, 2018 Depends on the backlog and the subject itself I have tickets that are adressed in hours or 2 days at the most, others however are taking more than 1 month. Link to comment Share on other sites More sharing options...
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DerGreif2
I wait now for 20 days... how long is the normal reply time? I replyed two times already. Are they so few?
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