DemonStrikerX Posted September 26, 2020 Share Posted September 26, 2020 Hey I guys I dont know if I have been the only one not getting replies to my ticket but its been 16 days since I didnt get a reply to why my 19 father tokens went missing all of a sudden. This is not the first time this has happened to me once after I finished my artibitration mission I ended up getting none of the ayatan statues I received from the missions. Link to comment Share on other sites More sharing options...
Dhrekr Posted September 26, 2020 Share Posted September 26, 2020 "The only one"? Just do a quick search in the forums for the words "Customer Support" and you'll be bombarded with a thousand threads like yours. Two weeks is not exceedingly rare. CS is notoriously overworked and needs a long time to get to new tickets. I advise patience. Or forgetting those 19 Father tokens. Link to comment Share on other sites More sharing options...
DemonStrikerX Posted September 26, 2020 Author Share Posted September 26, 2020 1 minute ago, Dhrekr said: "The only one"? Just do a quick search in the forums for the words "Customer Support" and you'll be bombarded with a thousand threads like yours. Two weeks is not exceedingly rare. CS is notoriously overworked and needs a long time to get to new tickets. I advise patience. Or forgetting those 19 Father tokens. Why would I forget them, I considered this long cuz of the fact that generally when I send out tickets to them I get reply within a week maximum. Link to comment Share on other sites More sharing options...
Myscho Posted September 26, 2020 Share Posted September 26, 2020 The have priorities, so some ticket get respond in few days, other few weeks and 16 days in not much in DE support, i had to wait once almost a month for answer Link to comment Share on other sites More sharing options...
Dhrekr Posted September 26, 2020 Share Posted September 26, 2020 2 minutes ago, DemonStrikerX said: Why would I forget them, I considered this long cuz of the fact that generally when I send out tickets to them I get reply within a week maximum. Then you have no other choice than my other piece of advice. Having patience :) There you go! Link to comment Share on other sites More sharing options...
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