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Excalibur umbra just gone


(XBOX)ZombieDuck247

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I would check your filters, make sure it is allowed to show up. Have a look in your inventory (not Arsenal) at your frames and see if it is there. You must check your filters are not hiding it.

  • If you look properly and cannot find it you would need to contact Support. 
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24 minutes ago, (XB1)ZombieDuck247 said:

I’ve checked my inventory and checked filters and still can’t find it how do I contact support pls ...

Go to this website: https://digitalextremes.zendesk.com/hc/en-us

Login and submit your request. I would like to suggest including images that show you not having a filter, and searching for “Excalibur Umbra” showing it not appearing (same with the sword if it’s gone too). Yes, DE can look themselves, but it makes their job easier (quicker resolution) if you provide the correct information.

  • I would probably include your mastery page showing you have mastered Umbra.
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