how long it takes to my account after i buying platinum?

[book5601]

Hi guys

I'm a taiwan's player .
I bought the platinum on website and pay buy VISA in July 27.
but I still don't get any platinum in the game.

is this normal or abnormal? 

PS.
I already send a mail to warframe support, but it reply always is "we are busy. please wait"

forgive my bad grammar.

[LillyRaccune]

50 minutes ago, book5601 said:

I bought the platinum on website and pay buy VISA in July 27.

24 minutes ago, Quimoth said:

The platinum usually comes into your account within minutes if not seconds.

It should be fast. Within a few minutes at the most.

You already contacted Warframe Support Team? Good.

Now you should call your personal VISA credit card company and talk to them. They will advise you of your options.

If your credit card was charged by "DRI*DIGITALEXTREMES" or "steam.com", then your platinum is legitimate and DE has not delivered your purchase. It is possible that a different transaction handler exists for bank accounts in Asia/Oceania, but I don't have that information.

If you purchased platinum from any website other than Warframe.com or store.steampowered.com, it is fake and you should cancel your transaction immediately.

Hope that helps.

[(PSN)SeekerLoki]

abnormal.  I don't think it should take more than 24 hours.  Most of mine are near instant.

[Quimoth]

Only make purchases from official sources, e.g. warframe website of DE or through a store like steam/epic. The platinum usually comes into your account within minutes if not seconds.

[book5601]

28分钟前 , (PSN)Loki1211 说:

abnormal.  I don't think it should take more than 24 hours.  Most of mine are near instant.

is it possible that because my region and my payment method  are not paypal?

I feel really upset now. helpless and  Can't understand

[Quimoth]

2 minutes ago, book5601 said:

is it possible that because my region and my payment method  are not paypal?

I feel really upset now. helpless and  Can't understand

I don't use paypal either, and wether i purchase trough steam or warframe.com i always get my purchase instantly unless there is heavy traffic or some other issues, in which case it will still be only minutes.

[book5601]

3分钟前 , LillyRaccune 说:

It should be fast. Within a few minutes at the most.

You already contacted Warframe Support Team? Good.

Now you should call your personal VISA credit card company and talk to them. They will advise you of your options.

If your credit card was charged by "DRI*DIGITALEXTREMES" or "steam.com", then your platinum is legitimate and DE has not delivered your purchase. It is possible that a different transaction handler exists for bank accounts in Asia/Oceania, but I don't have that information.

If you purchased platinum from any website other than Warframe.com or store.steampowered.com, it is fake and you should cancel your transaction immediately.

Hope that helps.

thanks your reply!!

my payment is charged by "DRI*DIGITALEXTREMES"，But the company's evaluation in our country is not very good...

[book5601]

59分钟前 , book5601 说:

Hi guys

I'm a taiwan's player .
I bought the platinum on website and pay buy VISA in July 27.
but I still don't get any platinum in the game.

is this normal or abnormal? 

PS.
I already send a mail to warframe support, but it reply always is "we are busy. please wait"

forgive my bad grammar.

I purchase platinum because I get a 60% OFF gift in game.
And i click the link in game then it transfer me to a payment website
Could it be wrong? or fake website 
 

[LillyRaccune]

10 minutes ago, book5601 said:

And i click the link in game then it transfer me to a payment website

Technically, yes it is possible to be fake directed to a website. But I do not think that happened to you in this situation.

The Warframe game linking you to the website to buy the platinum is real, and "DRI" (Digital Riven International) is also real. So I think this is a situation of your purchase getting stuck on DE's servers.

Did DE Support Staff say "we are investigating, please wait" ?  or did they say "we are busy, please wait" ?

[book5601]

2分钟前 , LillyRaccune 说:

Did DE Support Staff say "we are investigating, please wait" ?  or did they say "we are busy, please wait" ?

actually ,the reply is a automeil，it say ''We apologize for the delay in responding to your question sheet. Our customer service staff are working hard to resolve new issues as soon as possible, but unfortunately, during the peak period of the influx of issues, the response time is likely to be delayed."

BTW. the email address of warframe support is correct? 

[Quimoth]

Yes the email adress seems legitimate.

My best guess is that there are some issues with the payment/credit-card or the warframe servers in your location.

[LillyRaccune]

19 minutes ago, book5601 said:

BTW. the email address of warframe support is correct? 

Yes the email address is correct. Thank you for sharing these details.

13 minutes ago, Quimoth said:

My best guess is that there are some issues with the payment/credit-card or the warframe servers in your location.

I agree.

So @book5601 you can choose to wait, or you can ask VISA to reverse the transaction. No matter what you choose to do, it looks like you will not get your platinum for a time.

 

@[DE]Saske If you are able to comment, how long do you think is a reasonable amount of time to wait in this specific situation?

Depending on the cause of the problem could it be a week, a month, or unknown?

[book5601]

Hey guys

I wanna update my resent news...
I finally got the platinum in my game, after 22 days

yesterday morning I got the official reply email ,the meaning of whole email can short as:

WE CHEAKED THIS ACCOUNT , AND WE SENT  PLASTINUM TO YOUR ACCOUNT PLEASE CHEAK!
IT TOKE SOME TIME TO INTESTIGATE ，FOR INCONVENIENCE WE APOLOGIZE.

 

I actually care more about the reason why it been delay.
And how they improvement if it happen next time.

I will keep follow this event and hope a proper response,
at that time I will be back!!!!!!!

HOPE I CAN HELP THOSE PEOPLE HAVE SITUATION LIKE ME!