(PSN)Shadow_Of_Hunhow Posted February 11, 2014 Share Posted February 11, 2014 Ok, so over the course of the last week or so, I've had nothing but issues with this game. Don't get me wrong, the game isn't bad, but the bugs I've been experiancing are getting to be too much. Half the time, if not more, I can't hear my clan mates because it says they're not talking even though their mic is working just fine. I lost a forma and a catalyst from the "couldn't apply reconfig" error. And now I just bought 1000 plat, have restarted my PS4 and the game, and have waited over a hour, and it's nowhere to be found! I tried a support ticket for the forma and catalyst days ago and no response at all! I have poured a ton of time and money into this game already, I'd really hate to see it go to waste because the game is so buggy that I literally pay for nothing! Link to comment Share on other sites More sharing options...
Grimfrost Posted February 11, 2014 Share Posted February 11, 2014 Have you ps4-users recived U12 yet? Otherweis I think you will find that many issiues are taken cared of when you recive it. Link to comment Share on other sites More sharing options...
Hooride Posted February 11, 2014 Share Posted February 11, 2014 Just give it another day I'm sure they'll get back to you soon and take care of you. Link to comment Share on other sites More sharing options...
Instinction Posted February 11, 2014 Share Posted February 11, 2014 Ok, so over the course of the last week or so, I've had nothing but issues with this game. Don't get me wrong, the game isn't bad, but the bugs I've been experiancing are getting to be too much. Half the time, if not more, I can't hear my clan mates because it says they're not talking even though their mic is working just fine. I lost a forma and a catalyst from the "couldn't apply reconfig" error. And now I just bought 1000 plat, have restarted my PS4 and the game, and have waited over a hour, and it's nowhere to be found! I tried a support ticket for the forma and catalyst days ago and no response at all! I have poured a ton of time and money into this game already, I'd really hate to see it go to waste because the game is so buggy that I literally pay for nothing! DE has been getting a flood of support tickets because Update12 was just recently released for PC, and with that comes all sorts of bugs and hotfixes needed for those. I can say with certainty though that issues dealing with player transactions are placed in the front of the line, so hopefully you should hear something soon. Be aware also, that while they do have support staff on weekends, it's not as much as during the week, and support will slow down. Also, if you mention in your support ticket the specific items you lost due to the error, DE will most likely award those items to your account. Link to comment Share on other sites More sharing options...
AlchemistMute Posted February 11, 2014 Share Posted February 11, 2014 (edited) Send another support ticket. They're usually quick to respond, at least over on the PC side. Also... you're telling me you're going to delete the game because you can't use voice chat and you lost some things? Gee, if you can't handle bugs, don't play any kind of Beta. Edited February 11, 2014 by AlchemistMute Link to comment Share on other sites More sharing options...
TheSeannachaidh Posted February 11, 2014 Share Posted February 11, 2014 (edited) According to the last live stream PS4 should be getting some fixes and stuff soon. For the lost and missing gear I would advise creating a support ticket again. The folks there will help you out in that regard, though they don't work on weekends, so they should get back to you some time in the week. Other than that I would advise being patient. The fixes will come. The developers are going to work on these things, it could just take some time to get it all worked out for console. Edited February 11, 2014 by TheSeannachaidh Link to comment Share on other sites More sharing options...
CloudPies Posted February 11, 2014 Share Posted February 11, 2014 If you can back charge your credit card, you won't regret the delete. Link to comment Share on other sites More sharing options...
Jag272 Posted February 11, 2014 Share Posted February 11, 2014 And now I just bought 1000 plat, have restarted my PS4 and the game, and have waited over a hour, and it's nowhere to be found! Just figured id help with this quickly, Rebecca said recently that PS4 seems to have issues with transaction times, the platinum should certainly be with you within 24 hours, it just isnt instantaneous on PS4 for some reason, presumably PSN processing or something. Link to comment Share on other sites More sharing options...
Scherhardt Posted February 11, 2014 Share Posted February 11, 2014 Come back later son. This is what beta is. Link to comment Share on other sites More sharing options...
FunkDoctaSpock Posted February 11, 2014 Share Posted February 11, 2014 Make sure to use an appropriate title for your ticket. Usually DE gets back to me the day itself, especially when plat's involved. DE has got the best support I've seen so far, don't worry Tenno, they'll fix it for ya ;) Link to comment Share on other sites More sharing options...
Althix Posted February 11, 2014 Share Posted February 11, 2014 Have you ps4-users recived U12 yet? Otherweis I think you will find that many issiues are taken cared of when you recive it. and bunch of more issues added. Link to comment Share on other sites More sharing options...
Killerdude8 Posted February 11, 2014 Share Posted February 11, 2014 (edited) But for real, it'll get better. Edited February 11, 2014 by Killerdude8 Link to comment Share on other sites More sharing options...
BETAOPTICS Posted February 11, 2014 Share Posted February 11, 2014 It can take a while to get an answer from support young padawan. Patience, that is all I can say. They don't disregard you any more than they do others so it is just the fact that support is flooded at times and they'll review your ticket when they can. This is nothing new in gaming community, in fact pretty much all games have problems with support tickets over-flooding their inbox.Also please keep in mind that the mic problem might not solely be with the game itself and can be also caused by PS4 or then both at the same time will conflict somehow. When it comes to that Platinum bug, that is nasty but patience is a virtue in this world. You will have to wait a lot longer or in a lot worse situations during your life so waiting a week in a game is nothing to get yourself upset about. Link to comment Share on other sites More sharing options...
General_Krull Posted February 11, 2014 Share Posted February 11, 2014 Send another support ticket. They're usually quick to respond, at least over on the PC side. Also... you're telling me you're going to delete the game because you can't use voice chat and you lost some things? Gee, if you can't handle bugs, don't play any kind of Beta. Yeah! He gave them money in return of items he never received and he dares complain? How entitled of him! Also he lost forma and catalyst for no fault of his own and he complains? He should be grateful he even can give DE money! And it's his fault features implemented by DE don't work! You're joking aren't you? Seriously though OP, I recommend getting a refund for platinum and deleting the game, it won't get any better. Link to comment Share on other sites More sharing options...
Rashja Posted February 11, 2014 Share Posted February 11, 2014 Keep hassling support. They dealing with thousands of issues every day, so *@##$ and moan and nag at them until they get back to you. In my experience they have been quite reasonable in correcting plat / lost item issues. Dont let it get you down mate, just keep at it. Link to comment Share on other sites More sharing options...
Althix Posted February 11, 2014 Share Posted February 11, 2014 You're joking aren't you? nope he is serious. and that is sad. Link to comment Share on other sites More sharing options...
Ritchel Posted February 11, 2014 Share Posted February 11, 2014 some bugs gets fixed 2months long, some just a hotfix away, some seem to be ignored, some seem to be isolated cases. helpdesk is your bet, but it will take for them 2days before you got a reply moreso on technical department Link to comment Share on other sites More sharing options...
MysticalMoo Posted February 11, 2014 Share Posted February 11, 2014 (edited) Ok, so over the course of the last week or so, I've had nothing but issues with this game. Don't get me wrong, the game isn't bad, but the bugs I've been experiancing are getting to be too much. Half the time, if not more, I can't hear my clan mates because it says they're not talking even though their mic is working just fine. I lost a forma and a catalyst from the "couldn't apply reconfig" error. And now I just bought 1000 plat, have restarted my PS4 and the game, and have waited over a hour, and it's nowhere to be found! I tried a support ticket for the forma and catalyst days ago and no response at all! I have poured a ton of time and money into this game already, I'd really hate to see it go to waste because the game is so buggy that I literally pay for nothing! Wait your not a pc user? oh hot damn they cant use the its still in beta excuse. Guess they will stay silent on this. Edited February 11, 2014 by Mogriax Link to comment Share on other sites More sharing options...
umm_me Posted February 11, 2014 Share Posted February 11, 2014 you know what a beta is? Link to comment Share on other sites More sharing options...
General_Krull Posted February 11, 2014 Share Posted February 11, 2014 you know what a beta is? You know what is failing to deliver the goods someone paid for? Or promising a service, accepting cash and then never delivering that service? This is unacceptable and should be fixed yesterday. Link to comment Share on other sites More sharing options...
Phantasmo Posted February 11, 2014 Share Posted February 11, 2014 You actually bought platinum after all those bugs? Link to comment Share on other sites More sharing options...
Targus100 Posted February 11, 2014 Share Posted February 11, 2014 Ok, so over the course of the last week or so, I've had nothing but issues with this game. Don't get me wrong, the game isn't bad, but the bugs I've been experiancing are getting to be too much. Half the time, if not more, I can't hear my clan mates because it says they're not talking even though their mic is working just fine. I lost a forma and a catalyst from the "couldn't apply reconfig" error. And now I just bought 1000 plat, have restarted my PS4 and the game, and have waited over a hour, and it's nowhere to be found! I tried a support ticket for the forma and catalyst days ago and no response at all! I have poured a ton of time and money into this game already, I'd really hate to see it go to waste because the game is so buggy that I literally pay for nothing! There have been other reports of PS4 users having a rather long delay on their plat deliveries. Rest assured you WILL get your platinum, DE is very on point and they do not mess with your money. Give it time and open a support ticket maybe? PC through steam i get my plat instant so its something between sony or sp[ecific payment options. Link to comment Share on other sites More sharing options...
umm_me Posted February 11, 2014 Share Posted February 11, 2014 You know what is failing to deliver the goods someone paid for? Or promising a service, accepting cash and then never delivering that service? This is unacceptable and should be fixed yesterday. B E T A the transactions are slow... suck it up buttercup. You would have got your stuff in time w/o a support ticket, and certainly without the temper tantrum thread. Link to comment Share on other sites More sharing options...
General_Krull Posted February 11, 2014 Share Posted February 11, 2014 B E T A the transactions are slow... suck it up buttercup. You would have got your stuff in time w/o a support ticket, and certainly without the temper tantrum thread. Okay, I sell you a promise of item but it might get "lost" on the way. You have no right to complain or for refund because it's a beta and these things happen. When there is money on the line you either make sure it works flawlessly or you don't ask for money at all. Also beta excuse doesn't work when you're charging money, this game is not a beta. Link to comment Share on other sites More sharing options...
umm_me Posted February 11, 2014 Share Posted February 11, 2014 Incorrect... you paid money into a beta and forgot it was a beta. Just stop crying youll get your plats later and maybe even a lolli... go take a nap in the mean time. Link to comment Share on other sites More sharing options...
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