Nethercrawler Posted March 22, 2016 Share Posted March 22, 2016 Hey guys recently (last Sunday) i made a ticket, so im having some doubts: - the question on the title, what's the average response time. - should i submit other ticket only on English and in the topic of "Equipment & Inventory". Link to comment Share on other sites More sharing options...
2 NovusNova Posted March 22, 2016 Share Posted March 22, 2016 We can't view support tickets, only members of DE can. The support team will get to your ticket as soon as they are able to do so. Submitting more than 1 ticket will only lead to delays. The response time can range from a few hours to a couple of weeks normally but could be longer. Link to comment Share on other sites More sharing options...
0 Gildarts_bb Posted March 22, 2016 Share Posted March 22, 2016 Hours or weeks it just depends on the issue and their current load. Don't make another ticket, if month goes by with absolutely NO response you might consider making another or responding to the auto email they sent you after you summit ed the first ticket Link to comment Share on other sites More sharing options...
0 ShadowKiller77 Posted March 22, 2016 Share Posted March 22, 2016 I submitted a ticket 11 days ago about my inability to trade ( people suggested mastery rank 2 but i have 7 and bought things before this moment) Long time warframe player ... bought the wonderfull master founder pack , after a while left the game... came back after 1 year or so (in this october or november i think) bought even more plat (steam :) ) left the game Again... came back like 2 weeks ago , tried to make a trade and buy a marelok and some syndicate weapons Boom ... No trades available (doesnt say restricted tho) And no gifting ability ( restriction in this case tho) Now its the 11th day im waiting for a reply from Zendesk , i dont know what to do ... still have like 800 plat and a bunch of unfinished pieces , if im gonna play for a bit more , im gonna play with style MY ticket support id 539784 Thanks... Link to comment Share on other sites More sharing options...
0 AdunSaveMe Posted March 22, 2016 Share Posted March 22, 2016 Support has backlog, posting here won't help, don't make multiple tickets, be patient, good luck etc. Link to comment Share on other sites More sharing options...
0 Nethercrawler Posted March 22, 2016 Author Share Posted March 22, 2016 (edited) Ok, thanks to both of you for your help. Edited March 22, 2016 by Nethercrawler grammar Link to comment Share on other sites More sharing options...
0 Wevi Posted March 22, 2016 Share Posted March 22, 2016 yeah I sent in a ticket and it took 2 weeks just for someone to simply rely "No". Link to comment Share on other sites More sharing options...
0 LunarEdge7 Posted March 22, 2016 Share Posted March 22, 2016 8 minutes ago, xxcib21xx said: yeah I sent in a ticket and it took 2 weeks just for someone to simply rely "No". Ouch.. that hurts. Link to comment Share on other sites More sharing options...
0 (XBOX)Corrupted T3nno Posted March 22, 2016 Share Posted March 22, 2016 hello ive done a ticket 8 days ago no reply now i would like my trades back whats the point in 6000plat if you cant use it not gonna keep waiting for poor service Link to comment Share on other sites More sharing options...
0 ShadowKiller77 Posted March 23, 2016 Share Posted March 23, 2016 It's really ridiculous - have the same issue as hearteater69 Link to comment Share on other sites More sharing options...
Question
Nethercrawler
Hey guys recently (last Sunday) i made a ticket, so im having some doubts:
- the question on the title, what's the average response time.
- should i submit other ticket only on English and in the topic of "Equipment & Inventory".
Link to comment
Share on other sites
9 answers to this question
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now