[DE]Megan Posted June 18 Share Posted June 18 (edited) Tenno! The team is actively investigating the reported launcher crashes on Xbox Series S consoles with the Jade Shadows release. IGNORE Steps to try while we investigate: Hard Reboot hold down the power button until the console turns off - turn it back on and reboot Warframe from your 'My games and apps' App Delete Saved Data from your console (does not affect your account) Manage game and add-ons > Saved data > Delete all We will update this thread with more information when we have it - thank you! 11:50am ET: We are prepping a Hotfix to resolve this issue - hang tight! 2:45pm ET: This is our most urgent and crucial issue to fix. We're building and testing as we speak! 5:18pm ET: We're in the final stages of resolving this issue. We recognize this is not an ideal situation, and we greatly appreciate your patience as we worked through the issue. 7:45pm ET: The launcher crash for Xbox Series S has been resolved! Please reboot your consoles to grab the update! We recognize and understand that this downtime on Jade Shadows' launch day was frustrating, and we deeply apologize for that. Our team was able to determine that the issue required a code resolution, which we then had to implement, build, test, and then escalate into an emergency Cert build for release approval. Thank you for sticking this out with us and for your patience while the team diagnosed the issue. We hope you enjoy Jade Shadows and look forward to seeing you in game <3 Edited June 18 by [DE]Megan 7:45pm ET: The launcher crash for Xbox Series S has been resolved! 56 Link to comment Share on other sites More sharing options...
JimmyKaeos01 Posted June 18 Share Posted June 18 (edited) I'm currently forcing an update to see if that works - games and apps/updates. Warframe should be on the list. Will update this presently Edit. It didn't work. Reinstallation also didn't work Edited June 18 by JimmyKaeos01 Clarification 1 Link to comment Share on other sites More sharing options...
(XBOX)K1jker Posted June 18 Share Posted June 18 Goodbye launch evening :( 8 Link to comment Share on other sites More sharing options...
(XBOX)ComradeNB Posted June 18 Share Posted June 18 I tried going to "manage game and add ons" and manually selecting "update" and it began updating it in my side panel. Will update if it works. Link to comment Share on other sites More sharing options...
Toucan2889 Posted June 18 Share Posted June 18 11 minutes ago, [DE]Megan said: Tenno! The team is actively investigating the reported launcher crashes on Xbox with the Jade Shadows release. Steps to try while we investigate: Hard Reboot hold down the power button until the console turns off - turn it back on and reboot Warframe from your 'My games and apps' App Delete Saved Data from your console (does not affect your account) Manage game and add-ons > Saved data > Delete all We will update this thread with more information when we have it - thank you! Unfortunately have tried both of those steps neither work 3 Link to comment Share on other sites More sharing options...
(XBOX)ShadowBlood89 Posted June 18 Share Posted June 18 hard rebooted multiple times power cycled multiple times cleared reserved an save data tried launching from my games an apps guess gonna need a hotfix to fix this update 1 Link to comment Share on other sites More sharing options...
Toucan2889 Posted June 18 Share Posted June 18 1 minute ago, (XBOX)ComradeNB said: I tried going to "manage game and add ons" and manually selecting "update" and it began updating it in my side panel. Will update if it works. I don't seem to have that option, for me the update downloaded when the update first released but it just crashes Everytime I try to launch 1 minute ago, (XBOX)ShadowBlood89 said: hard rebooted multiple times power cycled multiple times cleared reserved an save data tried launching from my games an apps guess gonna need a hotfix to fix this update Tried all of those too, it's unfortunate I was looking forward to playing the quest today Link to comment Share on other sites More sharing options...
PipoloPrime Posted June 18 Share Posted June 18 Great update. Tried clean reserved space and restart and nothing. Crash Tried clean install, crash still boot to dashboard. 2 Link to comment Share on other sites More sharing options...
AlphaPuppyMax Posted June 18 Share Posted June 18 Just trying to start Warframe causes it to crash immediately. If I delete my save data and then try to start Warframe the game actually runs for about 20 to 25 seconds before it crashes. 2 Link to comment Share on other sites More sharing options...
(XBOX)WickedGit Posted June 18 Share Posted June 18 Xbox status for UK says May have problems launching games??? 1 Link to comment Share on other sites More sharing options...
(XBOX)RedEyeJedi71406 Posted June 18 Share Posted June 18 yup tried everything multiple times. nothing. its like a sopranos episode fades to black. 1 Link to comment Share on other sites More sharing options...
(XBOX)MouldySeeker68 Posted June 18 Share Posted June 18 I try the hard rebooted didn't work Link to comment Share on other sites More sharing options...
PipoloPrime Posted June 18 Share Posted June 18 hace 5 minutos, (XBOX)WickedGit dijo: Xbox status for UK says May have problems launching games??? Checked too says only problems with another game D2. Link to comment Share on other sites More sharing options...
KearanFISK Posted June 18 Share Posted June 18 I guess no compensation for this situation as well 3 Link to comment Share on other sites More sharing options...
Toucan2889 Posted June 18 Share Posted June 18 Just now, KearanFISK said: I guess no compensation for this situation as well That sucks 1 Link to comment Share on other sites More sharing options...
AlphaPuppyMax Posted June 18 Share Posted June 18 So my friend who lives in London Ontario had no problems starting the game after the update on his Xbox series X. He is playing Warframe right now. Link to comment Share on other sites More sharing options...
Toucan2889 Posted June 18 Share Posted June 18 1 minute ago, AlphaPuppyMax said: So my friend who lives in London Ontario had no problems starting the game after the update on his Xbox series X. He is playing Warframe right now. I wonder why the rest of the Xbox community is locked out of the game rn Link to comment Share on other sites More sharing options...
(XBOX)WickedGit Posted June 18 Share Posted June 18 6 minutes ago, PipoloPrime said: Checked too says only problems with another game D2. Yes, on further investigation D2 servers are down until 19:00 GMT Link to comment Share on other sites More sharing options...
January000 Posted June 18 Share Posted June 18 (edited) 1 minute ago, Toucan2889 said: I wonder why the rest of the Xbox community is locked out of the game rn Either way I believe that means those that are locked out are owed some kind of compensation Edited June 18 by January000 1 Link to comment Share on other sites More sharing options...
Toucan2889 Posted June 18 Share Posted June 18 1 minute ago, January000 said: Either way I believe that means those that are locked out are owed some kind of compensation I would hope so Link to comment Share on other sites More sharing options...
(XBOX)RedEyeJedi71406 Posted June 18 Share Posted June 18 yup here ya go an orokin cell for your troubles lmfao 1 Link to comment Share on other sites More sharing options...
Toucan2889 Posted June 18 Share Posted June 18 Just now, (XBOX)RedEyeJedi71406 said: yup here ya go an orokin cell for your troubles lmfao That's probably exactly what it's gonna be, just 1 orokin cell for being locked out of the update for what I believe is over an hour now. 3 Link to comment Share on other sites More sharing options...
Dyniard Posted June 18 Share Posted June 18 Wish I saw this before reinstalling the game- hard rebooting, clearing save data, reinstalling, breaking down and just trying to load the game every 2 seconds.. none worked. 2 Link to comment Share on other sites More sharing options...
KearanFISK Posted June 18 Share Posted June 18 1 минуту назад, (XBOX)RedEyeJedi71406 сказал: yup here ya go an orokin cell for your troubles lmfao Or 5000 credits, enjoy peasants 1 Link to comment Share on other sites More sharing options...
(XBOX)Trashyb3ast Posted June 18 Share Posted June 18 yeah nothing worked for me sadly guess ill be waiting for that hot fix 1 Link to comment Share on other sites More sharing options...
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