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PSA: Caliban Missing From Koumei & the Five Fates Inbox Message (Fix Paused - More info in thread)

[DE]Danielle

By [DE]Danielle,
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[DE]Danielle

[DE]Danielle

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Posted (edited)

Hey Tenno! 

For those who have not received their Caliban after logging in after Koumei & the Five Fates launched, we will be Hotfixing this week to ensure those affected receive their missing Caliban. 

How To Claim Caliban Post-Hotfix:
Once the Hotfix is live, you will be required to open the Caliban inbox message in order for the Warframe to be sent to your account properly. To do so, sign in after downloading the Hotfix, open the pause menu, select “Communication” > “Inbox” and select the Caliban Inbox sent to you by Lotus. You should then have your free Caliban properly deposited into your account. 

Investigation Findings: 
We saw reports from players informing that they had not received their free Caliban after Koumei & the Five Fates launches, despite the Inbox being sent to their account. After investigating, we found that the issue was caused with a mishap in the Inbox sender from players opening/interacting with the 5x Forma Inbox that was sent at 12 PM ET on October 2nd (after the Caliban one was sent at 11:30 AM ET) and then relogging without interacting with the Caliban Inbox. This understandably caused much confusion, as players had the Inbox message but were not able to locate the free Caliban in their inventory. 

We will update this post to let you know once the Hotfix is live, so that you can check that your Caliban has been properly received. 

Thank you! 

--- 

Oct 10th Status: 

This morning we deployed a fix to address the Caliban inbox messages not being sent, but unfortunately it caused another issue where inboxes that were previously deleted were being resent again. We will be reverting that fix shortly while we investigate for a better solution. In the meantime, if you have still not received your free Caliban you can contact support.warframe.com.

Edited by [DE]Danielle
Oct 10th status
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  • [DE]Danielle changed the title to PSA: Caliban Missing From Koumei & the Five Fates Inbox Message (Fix Paused - More info in thread)
[DE]Danielle

[DE]Danielle

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Hey Tenno! 

This morning we deployed a fix to address the Caliban inbox messages not being sent, but unfortunately it caused another issue where inboxes that were previously deleted were being resent again. We will be reverting that fix shortly while we investigate for a better solution. In the meantime, if you have still not received your free Caliban you can contact support.warframe.com.

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OutRagedCole

OutRagedCole

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Posted
7 minutes ago, [DE]Danielle said:

Hey Tenno! 

This morning we deployed a fix to address the Caliban inbox messages not being sent, but unfortunately it caused another issue where inboxes that were previously deleted were being resent again. We will be reverting that fix shortly while we investigate for a better solution. In the meantime, if you have still not received your free Caliban you can contact support.warframe.com.

Thank you so much for letting us know!

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R301CO

R301CO

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Posted (edited)
On 2024-10-07 at 11:30 PM, [DE]Danielle said:

Hey Tenno! 

For those who have not received their Caliban after logging in after Koumei & the Five Fates launched, we will be Hotfixing this week to ensure those affected receive their missing Caliban. 

How To Claim Caliban Post-Hotfix:
Once the Hotfix is live, you will be required to open the Caliban inbox message in order for the Warframe to be sent to your account properly. To do so, sign in after downloading the Hotfix, open the pause menu, select “Communication” > “Inbox” and select the Caliban Inbox sent to you by Lotus. You should then have your free Caliban properly deposited into your account. 

Investigation Findings: 
We saw reports from players informing that they had not received their free Caliban after Koumei & the Five Fates launches, despite the Inbox being sent to their account. After investigating, we found that the issue was caused with a mishap in the Inbox sender from players opening/interacting with the 5x Forma Inbox that was sent at 12 PM ET on October 2nd (after the Caliban one was sent at 11:30 AM ET) and then relogging without interacting with the Caliban Inbox. This understandably caused much confusion, as players had the Inbox message but were not able to locate the free Caliban in their inventory. 

We will update this post to let you know once the Hotfix is live, so that you can check that your Caliban has been properly received. 

Thank you! 

--- 

Oct 10th Status: 

This morning we deployed a fix to address the Caliban inbox messages not being sent, but unfortunately it caused another issue where inboxes that were previously deleted were being resent again. We will be reverting that fix shortly while we investigate for a better solution. In the meantime, if you have still not received your free Caliban you can contact support.warframe.com.

still not got caliban, submitted a few tickets and had nothing but bot responses,

my original caliban mail disappeared after rebooting when realising he didn’t turn up minutes after the update launched.

i mean you could always just make Caliban 1 credit im sure that would let us get the frame we’ve been waiting so long to get 

Oh and I’m still missing about 20 items from my inventory also, disappointed is an understatement 

Edited by R301CO
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(PSN)shinagami678

(PSN)shinagami678

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On 2024-10-07 at 6:30 PM, [DE]Danielle said:

Hey Tenno! 

For those who have not received their Caliban after logging in after Koumei & the Five Fates launched, we will be Hotfixing this week to ensure those affected receive their missing Caliban. 

How To Claim Caliban Post-Hotfix:
Once the Hotfix is live, you will be required to open the Caliban inbox message in order for the Warframe to be sent to your account properly. To do so, sign in after downloading the Hotfix, open the pause menu, select “Communication” > “Inbox” and select the Caliban Inbox sent to you by Lotus. You should then have your free Caliban properly deposited into your account. 

Investigation Findings: 
We saw reports from players informing that they had not received their free Caliban after Koumei & the Five Fates launches, despite the Inbox being sent to their account. After investigating, we found that the issue was caused with a mishap in the Inbox sender from players opening/interacting with the 5x Forma Inbox that was sent at 12 PM ET on October 2nd (after the Caliban one was sent at 11:30 AM ET) and then relogging without interacting with the Caliban Inbox. This understandably caused much confusion, as players had the Inbox message but were not able to locate the free Caliban in their inventory. 

We will update this post to let you know once the Hotfix is live, so that you can check that your Caliban has been properly received. 

Thank you! 

--- 

Oct 10th Status: 

This morning we deployed a fix to address the Caliban inbox messages not being sent, but unfortunately it caused another issue where inboxes that were previously deleted were being resent again. We will be reverting that fix shortly while we investigate for a better solution. In the meantime, if you have still not received your free Caliban you can contact support.warframe.com.

I still don't have my Caliban Warframe either and I can't even get the thing to work to support a help ticket 

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FunMLG

FunMLG

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Le 10/10/2024 à 22:01, (PSN)K-Rex_TenZero a dit :

Honestly, at this point I probably could have just farmed him. Tell ya what put him in as the normal circuit rotation next week and I'll call it good lol 😅🙃

His parts are okay to farm, it's just the resources that are soo long to farm. Putting him in the circuit would not help players to get him

Edited by FunMLG
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